Daniel Zapata Email & Phone Number

Orlando, FL, US

Reston, Virginia, US

- Utilized open-source and COTS tools (Git, Kubernetes, Rancher, Helm, Prometheus, Python, Grafana, Docker) to manage infrastructure as code, designing reusable components for scalable, highly-available, and secure container-based applications in a government cloud environment.- Enhanced system observability by exposing metrics from a custom Python.

Reston, Virginia, US

• Experience with IT Service Management and IT Infrastructure Library in ServiceNow.
• Provided Incident Management, Change Management, Service Catalog Tasks, ServiceNow Customer Service Portal, and ServiceNow applications for ticketing tracking and escalation of account and exchange server issues.
• Partnered with stakeholders to create and optimize the ServiceNow Service Catalog, streamlining account request submission for IT Leads and enhancing user accessibility.
• Configured and deployed Windows servers and Windows OS workstations in a network domain environment.
• Configured Active Directory and LDAP services to manage, create, and suspend accounts.
• Provided procurement support to acquire software, software maintenance and hardware.

• AWS Web Deployment https://danzresume.com
• Designed and implemented a comprehensive suite of AWS services including S3, CloudFront, DynamoDB, Route 53, API Gateway, and Lambda functions, IAM, EC2, showcasing extensive knowledge in AWS cloud infrastructure.
• Built a serverless web application using AWS Lambda, Python, API Gateway, and DynamoDB, resulting in improved scalability and cost efficiency.
• Utilized Docker containers and AWS Elastic Beanstalk to deploy a web-based game, ensuring optimal performance and easy scalability.
• Automated Infrastructure Management: Utilized Terraform for infrastructure as code (IaC) to automate the deployment and management of cloud resources, enhancing operational efficiency and consistency.
• Configured AWS IAM roles and policies for secure access management to AWS services, demonstrating an in-depth understanding of cloud security.

Centralized the process improvements for the Amazon Simple Storage Service ( Amazon S3) project. Installed hardware equipment, servers, and network devices. Interrupted architecture diagrams and participated in innovative solutions with various team members. Achieved a daily closure rate of 32 tickets weekly. -Contributed to the Degaussing and Shredding of.

Provided technical assistance to the end-user on hardware, software issues, on-site and remote with a 95% satisfaction rate using BMC Remedy ticket management.- Performed machine encryption, decryption, token recovery/reset, and enforced policies to ensure endpoint security using McAfee ePO and Drive Encryption- Authored technical documentation and trained.

Basking Ridge, NJ, US

Authorized 10 wireless locations on-site, remote locations, and achieved high-quality service monthly. Accelerated user’s request in less than a business day using the ServiceNow tool. Interacted with management and staff to provide technical assistance for continuous improvement of IT solutions.- Informed senior level management of new hire onboarding.

Basking Ridge, NJ, US

Consulted with stakeholders and implied technical expertise supporting the Internet of Things (IoT) smart home products. Advised in the discovery, analysis, design, demonstration, and refinement of technology solutions. Facilitated over 6 workshops for stakeholders on IoT products for the enterprise. - Awarded Specialist of the district for superior.

Bachelor Of Applied It Security, Applied It Security

Associate'S Business Administration