Daniel Browne Email & Phone Number

Dublin, County Dublin, Ireland

Accountability for ensuring the highest levels of performance of their entire crew including - Safety, guest experience, punctuality & retail performance in line with regulatory & company standards, policies and procedures. Ensuring that all aspects of safety and security are managed on board in line with compliance and company standards and procedures. Providing accurate and timely feedback, both verbal and written, to drive crew performance in all areas of safety, punctuality, guest experience, inflight service, retail and crew performance, recommending coaching to deliver continual improvements in meeting and exceeding standards Responsible for the end to end management of crew on board.Managing Senior & Cabin Crew teams to ensure guest expectations as defined by the company are exceeded.Leading Senior and Cabin Crew team to drive retail on board, maximising sales revenue, meeting and exceeding targets. Whilst ensuring all company property is maintained and stock is accounted for.Ensuring Senior & Cabin Crew are familiar with business class service delivery by providing on board coaching and training Accountability for reporting to Duty Operations and Management Team with regards to all safety and operational matters. Observing and noting areas for improvement on-board from a guest, cost or efficiency perspective Working with Captain, Ground Operations, Global Control Centre and In Flight Services management in a delay situation to ensure minimum disruption to our guests. Deliver business information to crew in order to provide commercial awareness and lead all company change initiatives, proactively identifying and driving change amongst crew Managing crew to ensure the Aer Lingus uniform and grooming standards are met, following up on non-conformances. Ensuring that all crew act in a professional and responsible manner while on duty and overnighting away from base

Dublin, Ireland

Responsible for leading a team of Cabin Crew Members to ensure that all Safety & Security procedures are carried out in line with company procedures and meet the required standards.Ensuring all Cabin Crew that I am leading adhere to all Standard Operating ProceduresLeading a team to deliver a World Class level of Customer ServiceProvide timely and accurate feedback to Cabin Crew who I am working with this would then be reported to the individuals Team Manager at base for follow up if necessary.Drive on board sales and ensure that they are maximised during each sector of flying.

Dublin, Ireland

Ensuring Safety and Security duties are carried out in line with compliance and company standards and procedures. Providing world class level of customer service to passengers while on board while being able to anticipate their needs and deliver accordingly. First Aid trained to deal with situations which may present themselves on board during flight. Meet onboard sales challenges to maximise ancillary revenue.

Sandyford, County Dublin, Ireland

Responsibility for processing work orders for engineers and installers across the country. All the associated finance arrangements and payments for works carried out. Administrative duties included the filing of appropriate paperwork with An Garda Siochana (Irish Police Service), daily & weekly reports on work orders outstanding, following up with customers for non payment for services and with service providers late in returning required documentation and payments.

Dublin 14, County Dublin, Ireland

Working as a single point of contact for high profile enterprise clients to report and remedy technical issues with IT equipment, ensuring that all cases created were rectified within the contracted service level agreement. Provided daily, weekly & monthly reports to Account Managers and followed up with service providers as to the reasoning behind any missed targets in relation to problem resolution.