• Discover & drive actionable insights for regional & ancillary businesses peak performance.• Create weekly Tableau reports for enterprise & resort level insights condensed into strategically aligned visuals catering to both marketing & operations stakeholders.• Manage multi-level teams sharing priorities & best practices to improve performance.• Produce ongoing reporting & analysis for executive committee & board of directors.• Educate & train various teams & partners how to utilize CX tools for effective insights.

•Improved & absorbed inventory ordering management for warehouses in four states supplying vehicle accessories across 10 states. Findings reduce human error, improve resource efficiency, & create cost-effective inventory management.•Provide outside sales teams with daily performance reports allowing them to understand each of their clients' ordering patterns, monthly goals, compensation.•Design & create advertisements, flyers, retail tags, & banners for dealership showrooms.

• Support managers at several dealerships providing daily & ad hoc reporting that break down & forecast sales trends & salespeople’s behaviors. • Map out target audiences maximizing marketing budget efficiency & effectiveness. • Manage the digital platforms & third-party lead providers bringing customers to all our dealerships at a cost-effective rate. • Built a grading system allowing salespeople to identify strengths/ weaknesses in their sales process. Awareness led to higher closing rates/ productivity & manager coaching. • Dealerships include: Chevy, Cadillac, Kia, Ford, Chevy Buick GMC, Chrysler Dodge Jeep Ram.

•Consolidate employee surveys from multiple segments into a single enterprise-wide surveys to tell a well-rounded story of the employees’ voice.•Identify industry trends & employee engagement to standardize key drivers.

•Create reports using Tableau to effectively & efficiently tell a complete story allowing for immediate business decisions. Reports have been distributed to a diverse audience with various needs across all segments.•Introduced positive disruption that resulted in the redesign of many processes generating greater efficiencies & more accurate reporting.•Create, design, & manage surveys for business partners with interactive reports &dashboards for easy decision making based on needs.

•Produce reports allowing the teams to understand consumer & market trends resulting in more educated decision making.•Create reports for managers to present capacity to executives allowing for greater utilization of workload allocation within teams.

Accommodated guests onto our high capacity attraction whether greeting stand-by, checking FastPasses, or grouping guests and checking their seat beats while demonstrating Disney’s Four Key Basics: safety, courtesy, show, & efficiency. Completed Exploring Marketing class with guest speakers from Disney Cruise Line, CMR, Digital Marketing, Social Media, etc.

Responsibility and Experience:Assist patrons and light security during events held in a 5,000 seat capacity, multi venue arena. Preserve a safe and friendly environment while supervising event staff and handling disgruntled guests

Created spreadsheets for invoices and backlogs of over 2,500 items which reduced manual labor and improved accuracy. Pioneered website redesign for innovative presentation, created poster board for trade shows, and produced a product data sheet for new product that will appeal to prospective customers. Updated competitor analysis reports and corrected suppliers’ websites misusing trademarks and not citing our company.

Architectural: Produced a completely new architectural membrane fabric brochure and redesigned the website, data sheets, and map. Aided market managers, internal creative services and an advertising agency to have data visually more appealing and accurate.Part of a team tasked to bring Saint-Gobain into a new market. Created competitive and market analysis, designating a product name, and setting quality specs for our desired product.Food Service Market: Researched top Quick Service Restaurants for potential markets. Collected and analyzed corporate and market data for key customer and industry trends. Managed field test program to measure product performance indicators. Data used for validation of production changes, including new manufacturing line.

Responsibilities and Experience:Key member of a successful team which vetted use of a new formulation pigment chemistry which is yielding improved color quality, consistency and product yields. This includes all the testing required to switch from what we have been doing for 10+ years and will save the company thousands of dollars.Worked as part of a team which identified a new chemical which was effectively stabilized formulations proving as a significant break though. Intellectual properties are patent protected.Conducted chemical experiments, engineering trials, collected data, created summary sheets for engineering analysis, ran production trials, audited and corrected MSDS system for entire plant. Interfaced with several departments including engineering, production, and operations. Analyzed formulation homogeneity and separation using photo microscopic techniques. Authored procedures for shear testing process and entire data analysis techniques.

Responsibilities and Experience: Assisted Customers with issues and suggestions on sportswear and footwear. Completed transactions Performed inventory check, restocking, and price changes.