Daniel Perez Email & Phone Number

Cambridge, Massachusetts, United States

• Work with customers in-person at Solution Centers, and over live chat, ticket and phone channels• Provide high-skill, high-touch service in concert with Solution Analysts, acting as escalation destinations when needed• Provide support to peers in order to craft the best solution for our customers• Work with Senior Solution Specialists on presenting complete solutions to our customers’ technical and functional needs• Ensure accurate and secure inventory management practices are followed• Provide actionable and in-the-moment feedback to teammates to improve our quality of service delivered

Brookline, Massachusetts, United States

- Hold a working knowledge of classic cocktails and consistently learn new recipes to better satisfy customers.- Create original cocktails for rotating seasonal cocktail menu.- Memorize over 30 menu items and rotating dinner specials in order to give customized recommendations to guests.- Maintain and enforce strict and up-to-date cleanliness and social distancing policies regarding the COVID-19 outbreak to ensure both employee safety and customer satisfaction.- Warmly greet new and returning customers and develop relationships resulting in customer loyalty.

Boston, Massachusetts, United States

- Support the sales efforts at a Sherwin-Williams commercial paint store, servicing wholesale & retail customers.- Assist customers in person and over the phone by determining needs and presenting appropriate products and services.- Foster new and current client relationships through regular sales calls (at least 10 a day).- Ensure that sales transactions are completed accurately, maintaining accurate work order files and formulas, pulling appropriate products from the sales floor or warehouse, and tinting and mixing them to customer specifications.- Stock shelves and set up displays, clean store equipment, and load and unload trucks.- Assist in making deliveries if necessary.

Jamaica Plain, Ma

- Greeted guests warmly and make them feel welcome- Maintained a working knowledge of the food and drink menu, including knowledge of individual ingredients and their affect on the flavor of dishes.- Described wine and beer flavor profiles to guests in order to better serve them something they will enjoy.- Handled multiple food and drink orders at one time.- Accurately performed multiple POS transactions at once.

Holbrook, Ma

- Quickly and accurately created multiple classic cocktails and menu-specific cocktails at once- Engaged with guests in a meaningful, personal way in order to make them feel welcome- Kept awareness of large amounts of guests' consumption of alcohol to maintain the safety of everyone in the bar- Handled multiple POS transactions at once with accuracy and speed- Bartended functions of up to 150 people - Cut fresh fruit and mixed fresh juices every shift- Trained multiple bartenders how to mix drinks, handle crowds, properly check IDs, and what upkeep duties bartenders must complete every week- Communicated with fellow bartenders and servers on menu changes and stock changes as the shift went on- Encouraged coworkers and kept high morale, especially during busy hours- Worked in multiple locations including Holbrook, Dedham, and Watertown

Orlando, Florida

- Wrote press releases to be sent to local news outlets for locally produced show, “Central Florida Roadtrip”- Wrote original copy for station’s Facebook, Twitter, and Instagram accounts- Scheduled posts for station’s Facebook, Twitter, and Instagram accounts- Regularly interacted with and responded to feedback from station’s viewers through PBS’s official social media accounts

Orlando, Florida

- Read 10+ fiction, nonfiction, and poetry submissions each week- Wrote critiques of 10+ fiction, nonfiction, and poetry submissions each week to be considered at the final editorial meeting- Proofread accepted submissions according to the standards in the Chicago Manual of Style - Collaborated with a team of interns to brainstorm and implement fundraising strategies for the journal- Participated in local fundraising efforts through neighborhood canvassing and consulting personal network

Columbus, Ohio

- Collaborated with sales and customer success teams to improve client experience- Wrote and managed original email campaigns using trending marketing strategies - Directed, filmed, and edited tutorial videos to improve client comprehension of the FMX software- Spearheaded a Google AdWords campaign and consolidated results into an Excel report to be shown at monthly marketing meetings