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Ron Mercier is listed as Cloud Support Engineer | Tech Support Engineer | IT Support Specialist | ISC2 CC, CySA+, Pentest+, AWS CCP | Cybersecurity | Relentlessly persistent solution-oriented mindset at Akamai Technologies, based in Raleigh, North Carolina, United States. AeroLeads shows a matched LinkedIn profile for Ron Mercier.
Ron Mercier previously worked as Cloud Support Specialist (Through December 2024) at Akamai Technologies and Hardware Technician at Woven By Toyota. Ron Mercier holds Master'S Degree, Cybersecurity And Information Assurance from Western Governors University.
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I am a Cloud and Cybersecurity enthusiast with a passion for learning, customer advocacy, and incident resolution. Proficient in Linux-based cloud platforms, Microsoft Azure, AWS, and Linode; I specialize in resolving complex technical issues, achieving over 90% customer satisfaction. My skills include network configuration, database administration, vulnerability management, and incident response.I have a proven track record of analyzing data, enhancing system reliability, and streamlining processes. My expertise also extends to troubleshooting technical issues, creating user-focused resources, and leading projects that exceed expectations. Known for strong communication skills, I effectively translate complex technical concepts into actionable solutions for diverse audiences.Currently pursuing a Master’s in Cybersecurity and Information Assurance, I am committed to leveraging my skills to improve cloud infrastructure and user experiences.
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Cambridge, MA, US
Provide solutions for Akamai customers via support tickets, emails, and phone calls.As a Cloud Support Specialist, I work on technically challenging areas of networking, compute, Managed Databases, VMs, and storage to resolve customer problems promptly.Work closely with cross-functional teams, including engineering, Trust and Safety, product management.
Chuo-ku, Tokyo, JP
Analyzed data from reliability tests, predicting hardware lifespan with 95% accuracy, enhancing product longevity.Troubleshoot system failures or bugs and provide solutions to restore functionality of hardware systems.Managed comprehensive repair and update log via Jira, enhancing team efficiency by 30% through optimized issue tracking.Maintained security.
Dallas, TX, US
Installed and upgraded voice-over IP, video, and high-speed internet services, enhancing connectivity for over 500 households, achieving a 98% customer satisfaction rate.Connected with customers to provide first-hand demos of service features and functions.Analyzed network performance for 500+ residential and commercial customers, identifying and.
Other employees you can reach at akamai.com. View company contacts →
Artur Kołodziejczyk
Colleague at Akamai Technologies
Cracow Metropolitan Area, Poland
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Deyan Selverov
Colleague at Akamai Technologies
Cambridge, Massachusetts, United States, United States
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SM
Sweta Mohanty
Colleague at Akamai Technologies
Sunnyvale, California, United States, United States
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Hayato Yamazaki
Colleague at Akamai Technologies
Tokyo, Tokyo, Japan, Japan
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Aanchal. Khare
Colleague at Akamai Technologies
Bengaluru, Karnataka, India, India
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Arianna Gray
Colleague at Akamai Technologies
Springfield, Massachusetts, United States, United States
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Thomas Donovan
Colleague at Akamai Technologies
Nashua, New Hampshire, United States, United States
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Jerhome Grimaldo
Colleague at Akamai Technologies
Philippines, Philippines
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SM
Sangeetha M
Colleague at Akamai Technologies
Bangalore Urban, Karnataka, India, India
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Gumi Reddy Prakash Reddy
Colleague at Akamai Technologies
Bengaluru, Karnataka, India, India
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Ron Mercier works for Akamai Technologies.
Ron Mercier is listed as Cloud Support Engineer | Tech Support Engineer | IT Support Specialist | ISC2 CC, CySA+, Pentest+, AWS CCP | Cybersecurity | Relentlessly persistent solution-oriented mindset at Akamai Technologies.
Ron Mercier is based in Raleigh, North Carolina, United States while working with Akamai Technologies.
Ron Mercier has worked for Akamai Technologies, Woven By Toyota, and At&T.
Ron Mercier's colleagues at Akamai Technologies include Artur Kołodziejczyk, Deyan Selverov, Sweta Mohanty, Hayato Yamazaki, and Aanchal. Khare.
You can use AeroLeads to view verified contact signals for Ron Mercier at Akamai Technologies, including work email, phone, and LinkedIn data when available.
Ron Mercier holds Master'S Degree, Cybersecurity And Information Assurance from Western Governors University.
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