Daniel Pietersen Email & Phone Number

Remote

Remote

Formed part of the Customer Support team working on advanced technical issues related to the software we offer. Debugging and writing code primarily in Javascript and Ruby (and Rails).- Assisted in the hiring and scaling of the team from 10 teammates to 80+, through screening potential candidates to mentoring new hires.- Implemented internal tools to.

Local technical support freelance business I operate to provide assistance with the tasks relating to audio/visual work, systems administration and troubleshooting.

Worked as part of a team of System Administrators and Datacenter Technicians to ensure the optimal provisioning, configuration and maintenance of server hardware.- Researched, planned and implemented Ansible to allow for automatic server configuration.- Implemented custom server monitoring tools to ensure RAID configurations, mail queues and all critical.

USA (Remote)

Collaborated on the research, planning and organization of server projects aimed at increasing consistency across nodes as well as improving the performance of all company infrastructure.- Resolved Windows Server uptime issues related to high RAM usage, resulting in uptime improvements towards the 99% mark.- Improved consistency of 50+ physical and virtual.

Toronto, Canada Area

Managed the day-to-day operations of the business with regards to server maintenance, customer support and billing.- Automated repetitive tasks related to server configuration and provisioning which helped increase productivity and efficiency.- Successfully co-ordinated staff efforts across billing, customer support and server maintenance.

South Africa

Maintain and run the business on a day to day basis. Consulting with customers, ensuring backend systems are operational and preparing for future growth.Searching for new possible service offerings and testing the best configuration for our current lineup.