Daniel Earle Email & Phone Number

Chicago, IL, US

Chicago, IL, US

Cerritos, California, US

- Worked closely with product managers, product marketing, engineers, and other stakeholders to develop, write, and maintain high-quality Help Center content, including user guides, troubleshooting articles, how-to tutorials, and FAQs.- Learned complex concepts and communicated the information in an engaging and easily understood way by various audiences.

- Worked cross-functionally with product, engineering, and solutions to deliver clear and helpful technical documentation.- Quickly understood the latest Scope3 features and documented them for an audience with a wide-ranging technical background.- Maintained existing technical guides and tutorials to ensure accuracy and consistency across.

Austin, Texas, US

- Exercised deep knowledge of the Striveworks product offering to write about it for a variety of audiences with varying technical backgrounds- Worked with the Product and Engineering teams to plan, author, and deliver documentation aligned with the product’s feature and release roadmaps- Worked closely with data scientists and other AI/ML subject matter.

New York, NY, US

- Defined and lead the knowledge management and content creation strategy for UiPath Customer Success globally, with a focus on scale, standardization, reusability, and driving customer adoption.- Maintained high-quality, up-to-date, and searchable content for both the UiPath customer community and internal audiences.- Managed initiatives on content.

New York, NY, US

- Owned all aspects of customer-facing user documentation for DoubleVerify’s self-service platform, Pinnacle.- Maintained and developed all Pinnacle customer-facing documentation through article record types, content taxonomy, categories, and topics.- Played a key role in defining the content roadmap to support the future of high-quality content and global.

San Francisco, California, US

New York, NY, US

- Scaled Ordergroove’s self-serve customer experience, increasing traffic to the Support Center by 405% in the first three months.- Owned the strategy and execution of the Support Center, along with in-platform UI tooltips and guides.- Fostered an outcome-based approach to content and established metrics to assess the performance of the content.- Worked.

Ventura, CA, US

- Assisted in the migration, structuring, and adoption of a new CMS, including scheduling and guiding team-wide training.- Formalized new content guidelines for new and existing content.- Assisted on internally-focused writing for the major quarterly releases, to assist in a more seamless release deadline.- Migrated Content team to Product, to facilitate.

New York, US

- Created, edited, and categorized Support Center content for both the EDGE and DSCVR products.- Worked with Product teams to allow for the release of content for their products, looping feedback to respective teams.- Created separate brand and style guidelines for each product offering, outlining differing approaches for user personas.

New York, New York, US

- Created, edited, and categorized all Support Center content, aligning them within the style and brand guidelines.- Worked in tandem with Product teams to allow for the timely release of Support Center content, looping feedback to respective teams for future improvements.- Increased the number of viewed articles per customer from 2.4 to 5.2 in less than.

New York, New York, US

New York, New York, US

New York, NY, US

New York, New York, US

Copyediting, research, alphanumeric data entry, customer service, general office duties.

New York, NY, US

11k+ keystroke/hr. alphanumeric data entry.

Computer processing, storage, image modification, general office duties.

Grapevine, Texas, US

Sales, stock, cash-handling in retail environment

Bachelor Of Arts (B.A.), Creative Writing

Associate Of Arts (Aa), Liberal Arts