Daniel Moran Email & Phone Number

Daniel Moran is a IT support specialist, Microsoft 365 Administrator at The 20 MSP. They is proficient in English.

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  It Support Desk Technician

  The 20 Msp

  Aug 2023 - Present - Plano, Texas, United States

  Identify, analyze, and resolve common technical issues, questions, and problems that occur in workstations, mobile devices, operating systems, software, hardware, and peripheralsProvide customer support using remote connection software using Kaseya VSA, Addigy and LogMeIn as RMM toolsProvide thorough documentation on each customer interaction, this includes outcomes and finding of all troubleshooting processProvide Service support on call or email, including call rotations for live callPrioritize ticketing system flow (using Kaseya BMS) by following SOPs and KB articles (Using Kaseya ITGLUE) for resolution, meeting0 or exceed KPI goalsB2B VOIP Applications administration such as Cytracom, Ring Central and Yeastar.Familiar with Desktop and laptops Workstations but not limited to Dell, Lenovo, HP and AppleAzure Pool Virtual Machines User Administration Using Nerdio or Azure portalTroubleshooting of the following, though not limited to:Advanced desktop issues including Azure Virtual DesktopsVPN connectivity issues; Sophos connect, FortiClient, Citrix Receiver and Citrix WorkspaceInternet connectivity Issues such as site outage, wireless controllers and more Network related Issues with Switches, Firewalls, UTM and Wireless equipment, including but not limited to vendor specific Sophos, Fortinet, SonicWall and UnifyMID-level server support: Active Directory, Entra Connect ID (Azure Active Directory), File sharing and permissions, User and ComputersB2B Applications such as QuickBooks, Autodesk AutoCAD Civil 3D, Adobe Pro, Datto, Dropbox, Google Workspace, Microsoft 365 apps, Cisco Webex, Umbrella and Open DNSPrinters and Copiers issues, including local or network connected, Manufactures such as Ricoh, Canon, HP, Xerox and label printers such as Zebra printersB2B Remote desktop apps such as Azure Virtual Desktop, Remote Desktop RDP and SplashtopSpam Filters tools such as Avanan, Spamtitan, Proofpoint and VIPRE FusemailHardware issues