Responsible for identifying and implementing partnership opportunities with US Financial Institutions. Serve as client advocate across the Visa organization and serve as client's primary point of contact. Strengthen client relationships through management of consumer credit, debit, prepaid and small business for Visa products.

Oversight and Control: Responsible for coordination and execution of cross functional risk assessments and approval prior to launch of new products and services to customers and clientsStandardized end to end risk assessment process from concept inception to post implementation review across 8 separate CCB sub Lines of Business, CCB Operations function, and CCB Digital segmentDeveloped consistent metrics to enable transparency and issue identification for recurring monthly… Show more Oversight and Control: Responsible for coordination and execution of cross functional risk assessments and approval prior to launch of new products and services to customers and clientsStandardized end to end risk assessment process from concept inception to post implementation review across 8 separate CCB sub Lines of Business, CCB Operations function, and CCB Digital segmentDeveloped consistent metrics to enable transparency and issue identification for recurring monthly executive updates in all CCB Risk and Control meetings Show less

Head of Business Practices for newly created Consumer Practices team.Responsible for oversight and governance to ensure Chase Card Services policies and practices conform with newly established customer experience principles and metrics.Lead cross functional initiatives to drive policy and practice enhancements to deliver on strategic objective of providing industry leading customer experience in payments segment.Former General Manager of large Co-brand and Retail… Show more Head of Business Practices for newly created Consumer Practices team.Responsible for oversight and governance to ensure Chase Card Services policies and practices conform with newly established customer experience principles and metrics.Lead cross functional initiatives to drive policy and practice enhancements to deliver on strategic objective of providing industry leading customer experience in payments segment.Former General Manager of large Co-brand and Retail Private Label multi billion dollar portfolio partnerships prior to accepting current role of building out new Consumer Practices team tasked with leading customer centric culture change within Chase Card Services. Show less

Responsible for executive oversight of $3.3B credit card operation.

Responsible for management and oversight of Richmond, Virginia call center including Customer Service, Collections, Administrative and legal functions

Hired to create and develop an internal legal department for the bank, which ultimately grew to be 4 attorneys and 12 support associates to manage all legal, compliance and bank self risk assessment functions

Various management roles

• Audit and tax responsibilities for manufacturing, banking and not for profit entities.• Highest rated member of audit staff for years 1986-1988.