Jose Daniel Ramirez Email & Phone Number

México

• Assisting customers by monitoring the status of customer requests and that all inquiries received via multiple channels (including but not limited to phone, web, e-mail, chat) are resolved rapidly and competent way by.
• Ensuring a positive customer experience throughout the entire process by giving customers regular updates and clarification.
• Systematic and detail oriented mindset when completing the cases successfully.
• Ensuring… Show more
• Ensuring the resolution of customer issues (e.g. product, technical, order, payment related) by providing coordinated support with Sales, Operations, Project Manager.Coordinating involves resolution with After-Sales.
• Recommending appropriate solution for customer requests, and coordinates with related teams to ensure the complete handling of the request (e.g. production capability and scheduling, resourcing, quotes, price lists.

México, México

- Client support using AVAYA system; analyze the situation to have a clear understanding of customer financial reasons.- Manage tools and dashboard panels setting payment arrangements (DPP and EXTENSION) - Provide an explanation about the current invoice and explain why is there a high bill and tips to lower it.- Selling Home Solutions and Security.

Dublín, Dublín, Irlanda

Full time day-time course awarded by Quality & Qualifications successfully awarded a 2ND CLASS HONS GRADE 1Favorite subjectsFinancial ManagementProfessional Development and SkillsOrganizational Behaviour.Business Law Operation Management

Glasnevin, Dublín, Irlanda

- Warehouse assistant; checking the orders maintaining a working environment in line with Quality, Materials and Production. - Monitor the calendar to ensure strategic priorities are achieved. Support monthly reporting on business performance.- Liaise with other departments to ensure that product delivery meets deadlines.