Digital & Automations ManagerKey Deliverable: Implementation and tactical execution of all project activities on a transition project; finalising the scope of the process to be transitioned/off-shored. Ensuring adherence to the operations transition strategies, plans, and schedules as well as monitoring overall functioning of processes, identifying improvement areas and implementing adequate measures to maximize customer satisfaction level.Spearheading end-to-end program management including planning, risk analysis and quality management, in adherence with set guidelines & norms.Conducting Quality Process Audit for the Operations to be Compliant with the ISO standards.Key SkillsPeople ManagementIndepth Knowledge of HR OutsourcingProficient in Transitions of the HR Shared Services ModelOperations ManagementProcess Improvement bent of mindExtra Curricular ActivitiesPhysically active employee - Football Captain in most of my organisationsEmployee Engagement - love taking the lead in employee engagementCSR - have a CSR bent of mind to support the Organisation
Listed skills include Sla, Operations Management, Customer Satisfaction, Attrition, and 22 others.