Daniel Redden Email & Phone Number

Pune, Maharashtra, India

Working as an OpEX Manager to foster the culture of continuous Improvement and bring process standardisation across all HR domain teams. Driving LSS methodologies and looking at efficiencies across multiple locations to bring a consistent ways of working.

Pune Area, India

Responsible for all Digital and Automations within the HR Shared Services space.

Pune, Maharashtra, India

UK Account Manager for HR Shared Services.

Pune, Maharashtra, India

Managing the End to end HR activities for the UK markets and also leading the global process standardisation for the UK markets.

Kolkata Area, India

Key Deliverables:Client Relationship Accountable/responsible for all aspects of the client relationship  Serve as an issues escalation point to the client Interface w/ senior client contacts across the Group Assist client in defining and operationalizing their long-term regional HR strategy Responsible for client-related new business development in the region, and growing current client revenue through the expansion of additional work/services Provide advice / solutions to assist client in meeting their objectives Develop a working relationship with Clients regional contacts to ensure overall service delivery to the clients Understanding SOW to develop operations roadmap for “HRO Platform” Services Manage client interactions by developing strong communication rhythm & feedback mechanism. Consistently maintain high-level customer satisfaction.Operations Maintain full understanding and oversight of current operations  Serve as an escalation and communication point for operational issues and their remediation Assist operations in driving future operational efficiencies and cost savings Maintain a process and operational metrics mindset  Offer suggestions for improving customer satisfaction through process improvements and effective communications with client'sPeople Management Manager/Leader for HRO Center with all people management responsibilities Promote employee engagement and ongoing employee development across engagement to create an energized and committed workforce. Implementations Assist the client in prioritizing and scoping future / new opportunities Assist in defining requirements, and ensuring requirements are correct Provide client-facing communications and change-management support Purge post transition issues / challenges & ensure continuous improvement in service delivery.Finance Responsible for P&L Monitor and reduce delivery costs Prepare, approve, review and deliver regional invoices as required

Gurgaon, India

 Transition all HRSS activities from Rio Tinto Onshore to the Offshore team Manage day to day operations for HRSS team Offshore Responsible for Meeting all operations SLA's for the Team in SAP Accountable for creating SOP’s Creating Training manuals for the HRSS team Assisting the Transition team with completion of all Operations related activities during the transition phase  Point of contact for all HRSS Operations related issues for all regions worldwide within Rio Tinto Drive and meet all SLA’s for all HRSS related work flows Drive process improvements among the HRSS teams Conduct client calls with all regions for best practices and share improvement ideas with all HRSS team worldwide within Rio Tinto Design the Transactional quality checklist for Recruitment and HRSS Teams

Gurgaon, India

A result oriented professional with nearly 7 years of experience in Process Management, Operations Management, Team Management & Customer Relationship Management. Successfully transitioned the process for the On Shore Team in two Waves. Successfully cleared all the External Process audits. Has been trained on Lean and Six Sigma Fundamentals. Leading an End to End Quality project to reduce transaction time for one of my process as well as lean project Trained on Manager Development Program.

Gurgaon, India

Deliverables: Collaborated with engineers and/or technical support staff regarding escalations and use technical expertise to help strengthen each engineer and/or technical support team member both technically and professionally.  Worked with Client Services, Training, Quality and other departments in support of ongoing agent/engineer training and certification.  Ensured policy adherence and performance metrics are achieved. Demonstrated flexibility by working varying shifts and responding to unanticipated events. Interface with the client at an appropriate level as needed.  Assisted in the support of a redundant service model including providing backup to the team and department as needed including being on call (Duty Phone).  Ensured fulfillment of monthly Process Metrics at the team level by incorporating innovative practices, applications and continuous follow up. Curbed down attrition rate with in the team by ensuring a high awareness of development and progress of the process amongst the agents and increase their focus on the growth opportunities.  Managed all aspects of Performance and people management, to provide everything required for my team to do their core job.Highlights: Demonstrated the Best performance on Quality ever by a Team Leader. Achieved 100% Retention in multiple months during my tenure. Delivered consistent performance on all Client Targets’ and Quality Targets. Pivotal in meeting attrition target and maintaining it below 2% YTD. Successfully achieved Green status on all internal and external compliance audits. Star Team Leader in the Quality, Retention and Sales in the months of May ‘ 09 and June ’09. Selected as Quarterly Champion Team leader for Q2 2009.

Bengaluru Area, India

Highlights: Trained on Six Sigma Yellow Belt. Completed:o TLDP (Team Leader Development Programme).o STP Training (Success Through People). Achieved Programme CSAT for 11 Months for MS from November’07-Till date (Target 70%). Initiated an Internal CSAT Programme for Communication coaches to map CSAT on an internal Basis to Predict the CSAT for the Programme.  Had 21 Coaches reporting to me (Communication and Quality Coaches)

Bengaluru Area, India

 Awarded:o The Star of the Month for the month of March ’07.o The Star of the Month for the month of April ’07. Helped MS UK achieve their C Sat target by conducting various soft skill sessions. Successfully up skilled the PST and CCT Trainer’s on MS Excel. Received a certificate of appreciation for my contribution towards MS UK, who were awarded the Premier Vendor Award by Microsoft for 2007.Highlights: Awarded:o Employee Appreciation Certificate for My Zeal, Dedication and Hard work.o The Star of the Month for the month of March ’06.o The Power of One Champion for Quarter 2 (April’06-June’06).o The Star of the Month for the Month of June’06. Have Exceeded expectations for the past Nine months in the year 2006. Conducted 93 sessions on Soft skills in the Year 2006 for a UK based Credit Card company and MS XP respectively.

B Com, Commerce

Football Captain both College and University

Icse

Activities and Societies: Football Team Captain