Daniel Edwards Email & Phone Number

Brunswick, Ohio, United States

Manage the operations and guest experience of an 80,000 sq. ft. family-friendly indoor entertainment center with additional locations in Ohio and Illinois.-Ensure the seamless daily operations of 40+ attraction operators, technicians, food and beverage, and customer service employees while maintaining a high standard of customer service-Maintain accurate records of employee attendance and performance metrics-Conduct periodic checks on attraction operators to ensure the safe and efficient operation of all attractions-Train and communicate regularly with Shift Lead and Front Desk Lead positions to align on goals and strategies-Plan and organize day-to-day operations to optimize productivity and efficiency across all attractions-Implement strategies to enhance team performance, safety protocols, and customer service initiatives-Foster a culture of teamwork and open communication among team members to drive engagement and satisfaction-Maintain a proactive safety-focused attitude, ensuring all operations comply with safety standards-Oversee specific roles, such as scheduling, inventory control, and supply management to ensure smooth operations-Serve as the point of contact for special projects, holiday operations, and any emergency that may arise

Northeast Ohio

Led the sales and marketing development in northeast Ohio for an award-winning vodka-based sparkling craft cocktail company, founded and co-owned by LPGA Hall-of-Famer Annika Sorenstam.-Cultivated and grew on and off-premises relationships throughout the market to maximize sales -Traveled to retail locations, restaurants, and golf courses to make sales presentations and discuss the brand-Researched and created marketing and branding opportunities that align with the Fizzy Beez brand-Strategically identified and participated in events and trade shows to help maximize sales and brand awareness-Assisted social media manager in creating Facebook/Instagram posts to help drive sales to northeast Ohio customers-Maintained regular correspondence with local distributor (Superior Beverage Group) including office visits with inside sales team as well as store visits with SBG field representatives-Provided weekly report to ownership and management with feedback from stores and consumers

Avon, Ohio

Managed a high performing retail sales team for a successful Ashley HomeStore licensee, operating 18 furniture and mattress stores throughout Western and Central New York, Northeast Ohio, and Central Pennsylvania.-Lead a top retail team consisting of 10-Home Furnishing Consultants, assistant managers, and operations assistants in 37,000+ sq. ft. furniture and mattress store-Developed and built confidence in individual team members leading to a projection of over $6.5 million in 2022 retail sales -Analyzed store financials and communicated areas of improvement resulting in top-5 store overall YTD ranking in KPI categories-Coached employees in up-selling and add-on sales, increasing the average ticket by over 10%-Wrote and utilized daily sales and financial reports to track individual HFC and team performance-Conducted store meetings before each shift, providing updates on company initiatives and store success-Ensured weekly HomeStore reports were current and results were reviewed with sales team members-Assisted store merchandising designer and porter on product placement and building maintenance

Brunswick, Ohio

Managed the marketing and advertising department for area's leading independent appliance retailer.-Organized and coordinated company’s massive marketing campaign surrounding Grand Opening of new showroom and design center-Developed annual marketing plan for two retail locations and service department, as well as a third retail location which opened June 2019.-Worked closely with outside advertising agency and branding company on design and creation of marketing pieces specific to holiday sales and Home Appliance branding.-Planned and layed out advertising with local print media.-Wrote scripts for radio and television commercials.-Actively managed company's social media and website.

Managed the purchasing department for area's leading independent appliance retailer.-Created purchase orders for customer appliance purchases and company warehouse stock.-Utilized manufacturers plan-to-sell and model change report to anticipate and order new product.-Helped maintain company's margin goals by pricing product accurately and to MAP requirements.

Led sales teams at two retail locations with over $6.1 million in annual sales volume for award winning appliance sales and service company. -Averaged 106% to annual sales plan each year over five-year period.-Developed new sales reporting system for employees and company.-Partnered with owner in developing strategic plans for marketing.-Coordinated with vendor reps on product training events.-Planned and executed participation in annual consumer event.-Managed daily purchasing of appliances for customer order fulfillment and warehouse stock.-Assisted department managers with resolving company issues.

Cleveland, Ohio

Worked in retail sales and operations for premium furniture company with over 40 retail locations.-Traveled with Regional Manager to assist with store visits, operations compliance, and sales events.-Managed teams of sales professionals in two stores, posting sales of over $5 million in each.-Coached employees on up-selling and add-on sales, increasing growth by 10% annually.-Assisted store merchandising team on floor layout, product placement, and maintenance.

Cleveland, Ohio

Led the fact finding, planning and development of initial business plan for new Cleveland-based health and fitness company, Empowering Punch.-Conducted extensive research regarding viability, competition, demand and opportunity for initial business-Scouted locations including meticulous evaluation of current physical amenities, expansion opportunities and proximity to strategic business partners and target markets-Completed comprehensive business model to partnership including formulation of business model and pro-forma

Ohio, Pennsylvania, Michigan

Rebuilt a region for most challenging revenue stream within national health club chain with over 300 locations -Managed annual budget of over $5M with full P&L responsibility and provided direct leadership for retail management and employees at 38 retail locations in multiple states. -Oversaw facility operations and staffing, including reporting of club maintenance issues, staff training and statistical analysis.-Performed comprehensive training to enhance point of sale opportunities and enhance margin points and profits, leading to progressive net revenue growth of over 400% -Targeted action plans for merchandise handling and increasing security measures resulting in shrink reduction from 14.5% to 4% saving over $50,000 annually-Cut over $250k in annual operating costs by restructuring store profiles-Worked with fiscal controller to develop new retail P&L-Wrote and implemented a new company-wide retail reporting system-Assisted club staff in writing membership sales and personal training packages-Recognized and awarded Top Regional Manager and Top Retail Market in 2006

North Olmsted, Ohio

Drove all facets of a top health, fitness, and wellness retailer, from the day-to-day business activities to developing a strategic vision for marketing, hiring, training, inventory, and overall operations. -Performed extensive product evaluations in developing strategic product and merchandising plans resulting in a 100% increase in inventory-Grew sales volume over 200% by creating and developing marketing strategies including designing and implementing radio, television and print advertising-Built relationships with vendors and manufacturers allowing for merchandise cost reductions and an increase in gross margin from 32% to 40%-Established promotional avenues through event sponsorships, industry events, and in-house fitness celebrity appearances-Nominated for Small Business and Small Business Owner of the Year

Columbus, Ohio

Led 40+ employees in the new Nationwide Arena, home of the Columbus Blue Jackets, covering the suites, club seats and party towers. -Responsible for employee training, event food/beverage management, and increasing add-on sales at all events. -Worked closely with management to reduce shrink, increase attendant’s response times, and maintain high customer satisfaction.

Dublin, Ohio

Managed multiple apparel departments for a national big-box retail company -Oversaw apparel sales and merchandising teams of Men’s, Young Men’s and Boy’s departments-Increased sales by over 25%, to nearly $6 million annually, by conducting regular sales and product training-Led employee training on merchandising and new product rollout leading to increase SKU sales through all departments

Ohio

Ohio Territory Manager for manufacturers rep agency; selling for over a dozen companies in the electrical components, safety systems and accessories category-Traveled throughout Ohio visiting multi-million dollar sales accounts-Provided new product updates and sales materials to distributors and OEMs-Assisted company with rectifying accounting and billing issues

North Olmsted, Ohio

Managed store operations and sales of a local health and fitness retailer-Insured customer service excellence-Merchandised new product, including fitness apparel, nutritionals and equipment-Worked with ownership to maximize sales and profits, controlling expenses, and managing inventory-Hired, trained, developed, and supervised staff

Brook Park, Ohio

Managed store sales and operations of a national health and wellness retailer-Drove customer service excellence to every aspect of the store, including store appearance, display of merchandise, product placement, story layout, and selling procedures-Ensured strategic goals and sales targets of the store were met by maximizing sales and gross profit, reviewing sales performance, controlling expenses, and managing inventory-Hired, trained, developed, and supervised staff

North Olmsted, Ohio

Responsible for all facets of region’s top sporting goods retailer, from the day-to-day retail activities to the hiring, training, sales development, and overall operations. -Oversaw retail operations of home store in addition to two other Cleveland area locations-Led team in achieving over 100% of first year sales plan in new 18,000 sq.ft. flagship store-Ohio’s first Nike Team Shop concept store manager

Columbus, Ohio, United States

Managed the bell staff and guest experience team for the area's leading hotel located just minutes from The Ohio State University campus.-Provided stellar guest service during check-in and check-out, including the transfer of luggage, guest transportation to and from their destinations, and helped to ensure professional front desk transactions-Assisted the sales and group services department with hotel tours, guest room visits, and hotel rates-Worked with the sales department in coordinating efficient check-in/check-out procedures and luggage handling for all group bus tour visits

B.S. In Education, Business And Management

Professional Certification, Radio And Television Broadcasting

Activities and Societies: Class President

General Studies

Activities and Societies: Football and Winter Track Team