Manage the operations and guest experience of an 80,000 sq. ft. family-friendly indoor entertainment center with additional locations in Ohio and Illinois.-Ensure the seamless daily operations of 40+ attraction operators, technicians, food and beverage, and customer service employees while maintaining a high standard of customer service-Maintain accurate records of employee attendance and performance metrics-Conduct periodic checks on attraction operators to ensure the safe and efficient operation of all attractions-Train and communicate regularly with Shift Lead and Front Desk Lead positions to align on goals and strategies-Plan and organize day-to-day operations to optimize productivity and efficiency across all attractions-Implement strategies to enhance team performance, safety protocols, and customer service initiatives-Foster a culture of teamwork and open communication among team members to drive engagement and satisfaction-Maintain a proactive safety-focused attitude, ensuring all operations comply with safety standards-Oversee specific roles, such as scheduling, inventory control, and supply management to ensure smooth operations-Serve as the point of contact for special projects, holiday operations, and any emergency that may arise

Led the sales and marketing development in northeast Ohio for an award-winning vodka-based sparkling craft cocktail company, founded and co-owned by LPGA Hall-of-Famer Annika Sorenstam.-Cultivated and grew on and off-premises relationships throughout the market to maximize sales -Traveled to retail locations, restaurants, and golf courses to make sales presentations and discuss the brand-Researched and created marketing and branding opportunities that align with the Fizzy Beez brand-Strategically identified and participated in events and trade shows to help maximize sales and brand awareness-Assisted social media manager in creating Facebook/Instagram posts to help drive sales to northeast Ohio customers-Maintained regular correspondence with local distributor (Superior Beverage Group) including office visits with inside sales team as well as store visits with SBG field representatives-Provided weekly report to ownership and management with feedback from stores and consumers

Managed a high performing retail sales team for a successful Ashley HomeStore licensee, operating 18 furniture and mattress stores throughout Western and Central New York, Northeast Ohio, and Central Pennsylvania.-Lead a top retail team consisting of 10-Home Furnishing Consultants, assistant managers, and operations assistants in 37,000+ sq. ft. furniture and mattress store-Developed and built confidence in individual team members leading to a projection of over $6.5 million in 2022 retail sales -Analyzed store financials and communicated areas of improvement resulting in top-5 store overall YTD ranking in KPI categories-Coached employees in up-selling and add-on sales, increasing the average ticket by over 10%-Wrote and utilized daily sales and financial reports to track individual HFC and team performance-Conducted store meetings before each shift, providing updates on company initiatives and store success-Ensured weekly HomeStore reports were current and results were reviewed with sales team members-Assisted store merchandising designer and porter on product placement and building maintenance

Managed the marketing and advertising department for area's leading independent appliance retailer.-Organized and coordinated company’s massive marketing campaign surrounding Grand Opening of new showroom and design center-Developed annual marketing plan for two retail locations and service department, as well as a third retail location which opened June 2019.-Worked closely with outside advertising agency and branding company on design and creation of marketing pieces specific to holiday sales and Home Appliance branding.-Planned and layed out advertising with local print media.-Wrote scripts for radio and television commercials.-Actively managed company's social media and website.

Managed the purchasing department for area's leading independent appliance retailer.-Created purchase orders for customer appliance purchases and company warehouse stock.-Utilized manufacturers plan-to-sell and model change report to anticipate and order new product.-Helped maintain company's margin goals by pricing product accurately and to MAP requirements.

Led sales teams at two retail locations with over $6.1 million in annual sales volume for award winning appliance sales and service company. -Averaged 106% to annual sales plan each year over five-year period.-Developed new sales reporting system for employees and company.-Partnered with owner in developing strategic plans for marketing.-Coordinated with vendor reps on product training events.-Planned and executed participation in annual consumer event.-Managed daily purchasing of appliances for customer order fulfillment and warehouse stock.-Assisted department managers with resolving company issues.

Worked in retail sales and operations for premium furniture company with over 40 retail locations.-Traveled with Regional Manager to assist with store visits, operations compliance, and sales events.-Managed teams of sales professionals in two stores, posting sales of over $5 million in each.-Coached employees on up-selling and add-on sales, increasing growth by 10% annually.-Assisted store merchandising team on floor layout, product placement, and maintenance.

Led the fact finding, planning and development of initial business plan for new Cleveland-based health and fitness company, Empowering Punch.-Conducted extensive research regarding viability, competition, demand and opportunity for initial business-Scouted locations including meticulous evaluation of current physical amenities, expansion opportunities and proximity to strategic business partners and target markets-Completed comprehensive business model to partnership including formulation of business model and pro-forma

Rebuilt a region for most challenging revenue stream within national health club chain with over 300 locations -Managed annual budget of over $5M with full P&L responsibility and provided direct leadership for retail management and employees at 38 retail locations in multiple states. -Oversaw facility operations and staffing, including reporting of club maintenance issues, staff training and statistical analysis.-Performed comprehensive training to enhance point of sale opportunities and enhance margin points and profits, leading to progressive net revenue growth of over 400% -Targeted action plans for merchandise handling and increasing security measures resulting in shrink reduction from 14.5% to 4% saving over $50,000 annually-Cut over $250k in annual operating costs by restructuring store profiles-Worked with fiscal controller to develop new retail P&L-Wrote and implemented a new company-wide retail reporting system-Assisted club staff in writing membership sales and personal training packages-Recognized and awarded Top Regional Manager and Top Retail Market in 2006

Drove all facets of a top health, fitness, and wellness retailer, from the day-to-day business activities to developing a strategic vision for marketing, hiring, training, inventory, and overall operations. -Performed extensive product evaluations in developing strategic product and merchandising plans resulting in a 100% increase in inventory-Grew sales volume over 200% by creating and developing marketing strategies including designing and implementing radio, television and print advertising-Built relationships with vendors and manufacturers allowing for merchandise cost reductions and an increase in gross margin from 32% to 40%-Established promotional avenues through event sponsorships, industry events, and in-house fitness celebrity appearances-Nominated for Small Business and Small Business Owner of the Year

Led 40+ employees in the new Nationwide Arena, home of the Columbus Blue Jackets, covering the suites, club seats and party towers. -Responsible for employee training, event food/beverage management, and increasing add-on sales at all events. -Worked closely with management to reduce shrink, increase attendant’s response times, and maintain high customer satisfaction.

Managed multiple apparel departments for a national big-box retail company -Oversaw apparel sales and merchandising teams of Men’s, Young Men’s and Boy’s departments-Increased sales by over 25%, to nearly $6 million annually, by conducting regular sales and product training-Led employee training on merchandising and new product rollout leading to increase SKU sales through all departments

Ohio Territory Manager for manufacturers rep agency; selling for over a dozen companies in the electrical components, safety systems and accessories category-Traveled throughout Ohio visiting multi-million dollar sales accounts-Provided new product updates and sales materials to distributors and OEMs-Assisted company with rectifying accounting and billing issues

Managed store operations and sales of a local health and fitness retailer-Insured customer service excellence-Merchandised new product, including fitness apparel, nutritionals and equipment-Worked with ownership to maximize sales and profits, controlling expenses, and managing inventory-Hired, trained, developed, and supervised staff

Managed store sales and operations of a national health and wellness retailer-Drove customer service excellence to every aspect of the store, including store appearance, display of merchandise, product placement, story layout, and selling procedures-Ensured strategic goals and sales targets of the store were met by maximizing sales and gross profit, reviewing sales performance, controlling expenses, and managing inventory-Hired, trained, developed, and supervised staff

Responsible for all facets of region’s top sporting goods retailer, from the day-to-day retail activities to the hiring, training, sales development, and overall operations. -Oversaw retail operations of home store in addition to two other Cleveland area locations-Led team in achieving over 100% of first year sales plan in new 18,000 sq.ft. flagship store-Ohio’s first Nike Team Shop concept store manager

Managed the bell staff and guest experience team for the area's leading hotel located just minutes from The Ohio State University campus.-Provided stellar guest service during check-in and check-out, including the transfer of luggage, guest transportation to and from their destinations, and helped to ensure professional front desk transactions-Assisted the sales and group services department with hotel tours, guest room visits, and hotel rates-Worked with the sales department in coordinating efficient check-in/check-out procedures and luggage handling for all group bus tour visits