Daniel Ritchey Email & Phone Number

Birmingham, Alabama Area

Technical lead for implementationsIntegrate with campus authentication systems and campus card payment systemsWork with customers and internal staff to identify new product features and requirementsAgile planning and processJIRA administration and workflowsTechnical salesSupport accounting and customer service

Birmingham, Alabama Area

JIRA Administration / WorkflowIntegrate with campus authentication and payment systemsNew Feature / Enhancement designMobile application designDashboard designData analysisTier 2 system support

Birmingham, Alabama Area

Design and build applications for tablets and mobile platforms

2009-2011: Team Lead / Analyst / Solution Designer (75%)As the sole analyst and customer facing resource, led a team of 5-7 offshore developers and 2-3 offshore testers to design, build, deploy, and manage multiple custom business applications. • Worked directly with customer groups to understand key business processes and needs and gather requirements.• Defined and proposed solutions to replace manual processes or integrate existing systems to improve business results.• Created detailed technical specifications used for successful implementations.• Managed schedule, scope and requests for change, and ensured good communication among all team members and stakeholders throughout life of project.• Provided lifecycle management, education materials and training to internal users and business partners, and production support for some of these applications. 2009 - 2011: Test System Administrator (25%)In this part-time role, I administered the test systems for a worldwide, complex hybrid web/client application. Responsibilities included ensuring that test systems were available and set up correctly in each geography when needed and assisting with various issues during testing. I was also responsible for packaging the final release code for deployment and ensuring that it adhered to security, accessibility, and other standards.2001-2009: Lead Developer / Technical Team LeadBegan as a developer, and within a year was lead developer and technical team lead for a complex host/client incentive payment processing application that disbursed over $100M in payments annually. Responsibilities included development, requirement analysis, release planning, and production support.1999 - 2001: Developer