•Regularly assessed and created content for the Texas Department of Transportation to boost delivery and effectiveness (i.e., SOP’s, Job Aids, weekly updates)•Trained new employees on the correct use of products and systems•Managed credential access requests between client and contracted employees

•Prepared materials for classes•Assisted Trainer with presenting modules/presentations•Tracked attendance and monitored corrective actions

•Reviewed and verified members documents to determine Massachusetts Health Connector and Medicaid eligibility•Performed member outreach to gather additional information •Ensured tax forms were completed properly •Verified citizenship and residency met eligibility requirements

Responsible for assisting with questions, technical issues and  tracking attendance during training and nesting. Assist Training specialist with outreach to employees as well as disciplinary actions throughout training.

Hired for Health Connector Walk in Center Boston

Determine applicants eligibility for Massachusetts Medicaid Program (MassHealth) and educate them on the appropriate plans best suited for their needs and circumstances.