Dan Roden Email & Phone Number

Toronto, Canada Area

• On-board merchants both onsite and via phone• Perform onsite installations of both computer hardware and network cabling• Provide product support• Configure wireless networks• Configure network printers and payment terminals• Configure Mac OSX El Capitan/High Sierra• Provision TouchBistro POS solutions• Respond to customer support requests in a timely manner• Evaluate and provide installation recommendations

United States

• Diagnostic testing, troubleshooting and repair of all laptops, workstations, thin clients, printers and accessories.• Provide desktop support to entire organization in Windows 7, 8.1 Pro and Windows 10 environments.• Hardware replacements, upgrades of hard drives, RAM, CPUs, WiFi, LCD screens, wiring assemblies and chassis.• Windows deployment on desktops, laptops, all-in-ones and thin clients using Microsoft Deployment Toolkit, Clonezilla and Macrium Reflect imaging… Show more • Diagnostic testing, troubleshooting and repair of all laptops, workstations, thin clients, printers and accessories.• Provide desktop support to entire organization in Windows 7, 8.1 Pro and Windows 10 environments.• Hardware replacements, upgrades of hard drives, RAM, CPUs, WiFi, LCD screens, wiring assemblies and chassis.• Windows deployment on desktops, laptops, all-in-ones and thin clients using Microsoft Deployment Toolkit, Clonezilla and Macrium Reflect imaging software.• Utilization of NTLite to create custom OS installation and recovery disks with slipstreamed, model specific drivers.• Trained new technicians in the areas of PC recovery, OS imaging and deployment, bench repair and full diagnostic testing. • Responsible for asset management and inventory tracking of all necessary hardware, software, parts and tools.• Created and supported service level process, procedures and timelines for issue escalation and resolution.• Authored technical documentation for internal diagnostic, troubleshooting and repair processes to be used as official work instructions by technicians and other team members.• Daily collaboration with direct manager and other leads on current and future problem remediation. Show less

Burlington, Wi

• Responsible for design projects and production tasks from client project conception until successful completion.• Manage up to 20 diverse projects per month in a high-pressure environment while ensuring deadlines are met.• Preferred by clients based on design sense, technical skills, and customer service focus.• Collaborate proactively with clients and partners to ensure all needs are met.• Supervise freelancers who are contracted for projects.• Worked directly with Senior… Show more • Responsible for design projects and production tasks from client project conception until successful completion.• Manage up to 20 diverse projects per month in a high-pressure environment while ensuring deadlines are met.• Preferred by clients based on design sense, technical skills, and customer service focus.• Collaborate proactively with clients and partners to ensure all needs are met.• Supervise freelancers who are contracted for projects.• Worked directly with Senior Designers from initial concept to completed design.• Responsible for all production tasks – stock photo gathering, assembling mood boards for brainstorming sessions, pre-press file preparations and coordination with printers and press checks.• Required working closely with the Art Director and conveying ideas and project approach to the clients.• Developed project tracking status tool for daily updates, issue resolution and schedule monitoring. Show less

Burlington, Wi

• Offered computer assembly/repair and small network setup for local businesses.• Provided both deskside and phone support to resolve customer issues.• Computer imaging and implementation of backup solutions with Retrospect.• Collaborated with other technical personnel to resolve issues.• Responsible for ordering new hardware and software with overall inventory control.• Onsite maintenance of all systems for both hardware and software related issues.• Created technical… Show more • Offered computer assembly/repair and small network setup for local businesses.• Provided both deskside and phone support to resolve customer issues.• Computer imaging and implementation of backup solutions with Retrospect.• Collaborated with other technical personnel to resolve issues.• Responsible for ordering new hardware and software with overall inventory control.• Onsite maintenance of all systems for both hardware and software related issues.• Created technical documents to be used as instructional material for employees. Show less

Abbott Park, Illinois

• Coordinated with technical team to provide internal Level 2 helpdesk support.• Installed hardware and software, and conducted quality control checks to ensure proper operation.• Daily collaboration with other key departments and figures for prompt issue resolution.• Maintained up-to-date virus prevention and removal procedures.• Imaging of Windows desktop/laptop computers using Norton Ghost; performed application and patch installs.• Consulted with level 1 and level 3… Show more • Coordinated with technical team to provide internal Level 2 helpdesk support.• Installed hardware and software, and conducted quality control checks to ensure proper operation.• Daily collaboration with other key departments and figures for prompt issue resolution.• Maintained up-to-date virus prevention and removal procedures.• Imaging of Windows desktop/laptop computers using Norton Ghost; performed application and patch installs.• Consulted with level 1 and level 3 teams for problem remediation.• Provided detailed status reports of issues through internal ticketing system.• Conducted large-scale software rollouts for over 250 users including executive branch. Show less

Comptia A+ / Comptia Network+, Computer Technician

PC Technician Series

Education record