Daniel Romero Levy

Daniel Romero Levy Email and Phone Number

Senior Technical Support Engineer - SaaS Security @ Palo Alto Networks
santa clara, california, united states
Daniel Romero Levy's Location
Greater Santa Cruz de Tenerife Metropolitan Area, Spain
Daniel Romero Levy's Contact Details

Daniel Romero Levy personal email

About Daniel Romero Levy

With training in electronics and computer science and with work experience always related to information technologies in different technical and management areas, I have dedicated the last years of my experience to the management of human and technical resources of a Service Desk leading international account support teams in multiple languages, and managing crisis technical and management bridges for critical incidents for major customers.Aware of the importance of training and continuous improvement processes, I have absolute willingness to learn in any area of development that allows me to continue my professional and personal growth, I am always open to new challenges.

Daniel Romero Levy's Current Company Details
Palo Alto Networks

Palo Alto Networks

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Senior Technical Support Engineer - SaaS Security
santa clara, california, united states
Website:
paloaltonetworks.com
Employees:
8522
Daniel Romero Levy Work Experience Details
  • Palo Alto Networks
    Senior Technical Support Engineer - Saas Security
    Palo Alto Networks Nov 2023 - Present
    Santa Cruz De Tenerife, Canarias, España
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  • Palo Alto Networks
    Technical Support Engineer - Saas Security
    Palo Alto Networks Oct 2021 - Nov 2023
    Santa Cruz De Tenerife, Canarias, España
    View
  • Atos
    Cloud & Virtualization Support
    Atos May 2020 - Oct 2021
    Santa Cruz De Tenerife, Canarias, España
    Technical Support on Public and Private Cloud Services and Virtualization.
    View
  • Atos
    Crisis Incident Manager - Nokia Account
    Atos Oct 2017 - May 2020
    Coordinating actions, leading Technical Bridges and Management Calls to drive critical incidents related to networking, infrastructure, apps, etc., towards quick resolution.
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  • Atos
    Wsds Team Leader
    Atos Mar 2014 - Oct 2017
    Manage staff for international multilingual accounts(1st and 2nd levels support). Ensure all tools work properly and grant required accesses to staff in order to achieve SLAs and KPIs contracted. Plan agents availability, time shifts, vacations, training sessions, etc. Coaching personnel.
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  • Atos
    Process Coordinator
    Atos Feb 2013 - Mar 2014
    Process Coordinator at Services Managed Center. Major and high priority incidents management, IT changes coordination.
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  • Serem Consultoría Empresarial
    Analista It
    Serem Consultoría Empresarial Aug 2012 - Mar 2013
    Santa Cruz De Tenerife, España
    Handling of technical incidents in 1st and 2th support levels, driving cases towards resolution or scalating them to specialized support teams.Change requests implementation, execution and management.Triggering Problem Management process after incident resolution.
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  • Cb Lt Chetwani - Digital Center
    Comercial - Asesor Dpto. Informática
    Cb Lt Chetwani - Digital Center Oct 2006 - Jun 2008
    Computer maintenance and repair.Technical advice to customers to guide them buying the right devices according to technical requirements that best fit their needs.Sale of consumer electronics and compute devices.

Daniel Romero Levy Skills

Uso Del Pc System Administration Active Directory Centro De Datos It Management It Service Management Itil Liderazgo De Equipos Management Microsoft Office Microsoft Windows Project Management Team Leadership Windows Windows Server Outsourcing It Strategy Estrategia Ti Data Center Cambio Organizacional Change Management

Daniel Romero Levy Education Details

Frequently Asked Questions about Daniel Romero Levy

What company does Daniel Romero Levy work for?

Daniel Romero Levy works for Palo Alto Networks

What is Daniel Romero Levy's role at the current company?

Daniel Romero Levy's current role is Senior Technical Support Engineer - SaaS Security.

What is Daniel Romero Levy's email address?

Daniel Romero Levy's email address is dr****@****hoo.com

What schools did Daniel Romero Levy attend?

Daniel Romero Levy attended Ies César Manqrique, Universidad Yacambú.

What skills is Daniel Romero Levy known for?

Daniel Romero Levy has skills like Uso Del Pc, System Administration, Active Directory, Centro De Datos, It Management, It Service Management, Itil, Liderazgo De Equipos, Management, Microsoft Office, Microsoft Windows, Project Management.

Who are Daniel Romero Levy's colleagues?

Daniel Romero Levy's colleagues are Saba Haneef, Anowarul Huq, Nidhi Dinesh, Joe Rzepka, Sivasagar Chinta, Sofiane Benahmed, Adam Broadhurst.

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