Daniel Gibson Email & Phone Number

Melbourne, Victoria, Australia

Melbourne, Victoria, Australia

Responsible for working proactively in a first line Risk and Controls team and driving risk assurance awareness, understanding change to create a centre of excellence for controls, specialising in Financial Crime.Key Responsibilities:• Coordinating Personal Banks ‘Intelligent Control Score’ strategy for FY’24, completing detailed forecasting calculations and preparing detailed documentation for reporting and governance. • Regulatory obligation identification, impact assessment and change within the Division.• Advising business leaders on the application of compliance management framework to evaluate risks.• Engaging and managing stakeholders to implement and improve business systems and processes through the use/integration of the risk and compliance framework.• Working with the business to implement systems and controls to manage the requirements of operational risk and compliance policies which apply to the business.• Risk profiling and compliance management: assisting to identify key risks and design of indicators to monitor, input into Divisional Risk Setting Statements as relevant.Notable Skills:• Expert in compliance risk management and disciplines.• Thorough understanding of Operational Risk and Compliance.• Able to manage deliverables and drive completion dates from internal services and stakeholders.• Excellent communication skills with the ability to engage, build relationships and influence stakeholders at all levels.• Able to focus and drive change effectively.• Strong coaching skills.• Practical approach to solving issues with strong commercial acumen.• Excellent time management and ability to multi-task and adapt to changing priorities.

Melbourne, Victoria, Australia

Responsible for working proactively in a first line Risk and Controls team and driving risk assurance awareness, understanding change to create a centre of excellence for controls, assisting across 4 business units.Key Responsibilities:• End to end Event Management – includes validation, business support, training and investigations.• Providing guidance on risk and control items including Subject Matter Expertise for the follow; Risks, Obligations, Events, Change, and related Policies/Remediation action plans to address any control design or operating effectiveness gaps/Relevant Risk Management Forums and/or other risk related committees as required.• Operational risk and regulatory obligation identification, impact assessment and change within the Division.• Advising business leaders on the application of the operational risk and compliance management framework to evaluate risks in order to achieve business outcomes.• Engaging and managing stakeholders to implement and improve business systems and processes through the use/integration of the risk and compliance framework.• Working with the business to implement systems and controls to manage the requirements of operational risk and compliance policies which apply to the business.• Risk profiling: assisting to identify key risks and design of indicators to monitor, input into Divisional Risk Setting Statements as relevant.• Designing controls: assisting to identify the right key controls to mitigate key risks and obligations applicable to the business.• Completing compliance obligations assessment.• Engaging the relevant Enterprise Controls communities for expert assistance as appropriate.• Providing business specific input and context to; Risk deep dive reviews/Internal Audit reviews/Assurance reports/Action plans for ineffective operational controls.• Uplifting risk management maturity and practices.• Assisting on regulatory response and regulatory engagement matters.

Melbourne, Australia

A critical role providing services across the enterprise supporting the execution of risk management and business improvement by testing the Design and Operating effectiveness of the organisations controls. Key Responsibilities:- Complete allocated controls testing within predefined time-frames - Consistent delivery of quality work papers to a high standard- Effective communication with stakeholders throughout testing and when delivering testing results- Support the business areas, risk and compliance partners to uplift the controls environment- Identify recommendations and raise actions to address control deficiencies - Support the Controls Performance operation looking for opportunities for continuous improvement

Nottingham, United Kingdom

Responsible for helping business areas create and maintain relevant risk and control suites – Actively challenging senior stakeholders from around the business to justify the risks they have in place and proactively identify potential exposure.Key Responsibilities:Risk & Control Reviews:• Conduct & report on risk and control reviews• Collaborate with relevant stakeholders to ensure identified control improvements are implemented• Provide insight on risk and controls as part of Annual Process Reviews• Facilitate risk workshops with business stakeholders to identify and assess material process risks and key controls• Assist in managing the risk and control review pipeline• Support the business areas to ensure that risks and controls identified via review are documented and assessed in Risk Management system – PRIMEControl Testing:• Review risks, compliance regulation and control data from Risk Management system – PRIME• Execute Design Effectiveness and Operating Effectiveness testing on identified controls• Identify areas of control weakness, recommend control improvement opportunities and feedback to business areas• Produce reports on the outcome of control testing and status of control improvement actions through monitoring system – JIRA Key Achievements: • Presented to representatives of the UK’s financial services regulator the Financial Conduct Authority (FCA)• Supported the business’ objective to reduce waste by identifying redundant or weak controls for retirement or improvement • Driven a programme of work that integrates Customer Outcomes into the way Capital One views its risk and control suites• Reinvigorated existing documentation and presentation materials to be engaging and informative

Nottingham, United Kingdom

A key defence role, to help ensure corporate initiatives and departmental processes comply with applicable laws and regulations.Responsible for executing well-defined risk-based compliance transaction testing for the purpose of independently validating business line adherence to applicable laws, regulations & process. Supporting lines of business by:• Testing adherence to business regulatory requirements;• Testing risk based compliance transactions;• Testing operationally risk based transactions.Key Responsibilities:• Required to execute targeted transaction testing for line of business compliance requirements in alignment with team and ICTT methodology and procedures.• Adhere to testing schedules to ensure all tasks and reporting are completed within established timeframes• Identify key business process for forensic level testing to prevent Compliance failures• Support management by creating forensic level testing plans for all areas of Operations and Marketing• Support management in creating Enhanced Testing calendar of events• Active ownership to obtain and analyse test data from sources identified in test plans, following documented test plans• Systematically retain documents that substantiate test results• Establish and maintain strong relationships with Compliance, Legal and Auditors• Establish and maintain strong relationships with all Operational and Marketing process owners• Review the effectiveness of processes, linking to Controls and report through Governance.• Reporting the effectiveness, findings and recommendations in PRIME• Acting as a consultant to support process improvements

Nottingham, United Kingdom

A fast-paced role requiring effective use of resources and the ability to think clearly under pressure, using critical thinking to achieve high levels of satisfaction for our customers. I played an essential role assisting offshore agents with queries and when necessary dealing with customers directly. I have been specifically trained to deal with vulnerable customers requiring additional assistance. Responsibilities outside of core role:- Supported new hires as a trainer and floor resource. This required me to regularly train and floor walk new hires. - Support all floor staff and the management team in the role of "Associate on Duty" dealing with complex queries and resource management.- Drafted bespoke letters and emails sent directly to customers - Operated the direct customer social media streams, ensuring customer queries were dealt with effectively.In December 2016, I was part of a team who traveled to India for three weeks to set up and train agents in a new offshore hub.

Nottingham, United Kingdom

Creative role writing and building the weekly newsletter and blog. Assisted in maintaining the website, updating social media when needed and creating web friendly images and material. Played a directional role in creating promotional material and setting up, running gallery events such as exhibitions and promotions.

Nottingham, United Kingdom

Writing: Conducted background research for press releases, drafted good quality releases at first instance, wrote drafts in line with company and style guidelines, proofreading proposals, making amends when necessary and contributing ideas.Reporting/administration: Updated client meeting notes quickly and accurately, collected and collated relevant information for clients and internal business use, managed the day to day functioning of the office ensuring essentials were in stock, arranged meetings and updated the diaries of senior team members. I was responsible for ensuring timesheets were completed by all members of the team at the end of each month.Time management: Ensured personal timesheets kept up to date, kept to internal and external deadlines, demonstrated an ability to prioritise work tasks, good communication with other team members ensuring effective management of workloads across accounts.Client handling: Developed good relationships with clients, confidently contacted them when necessary and became a trusted first point of contact for clients on certain matters. Media relations/ awareness: Confidently undertook sell-ins to journalists, built relationships with key journalists, understood the varying writing and reporting styles of different publications.Event Management:Assisted with events, sourced quotes and collated information for venues and other relevant expenses, booked venues, researched and built guest lists, sent out invites and monitored responses, assisted at events to ensure they ran smoothly and liaised with all parties involved. Business Contributions: Contributed to company brainstorms, took responsibility for updating social media platforms with relevant client and industry information, and supported the senior team by conducting research and generating ideas.

Nottingham, United Kingdom

- Customer Service- Advising on art- Curating and hanging the gallery- Maintaining standards- Attending networking events on behalf of the gallery to raise company profile- Creating the newsletter that is sent out weekly to the client database- Writing a creative blog that is sent out to the client database- Maintaining the client database- Keeping the website up to date using CMS and tracking web analytics to feed back into business strategies.- Proficient in using a range of platforms both online and offline such as: Wordpress, Mailchimp, all Microsoft Office programmes, CMS Desk, Hootsuite and Adobe Photoshop. - Supporting and promoting the Gallery at national and international art fairs; *Manchester Buy Art Fair: 26 - 29, September, 2013 *Art Monaco: 24 - 27, April, 2014 *Art Hamptons: 10 - 13, July, 2014

Nottingham, United Kingdom

- Delivering high quality hands on service, advising customers on suiting and any necessary tailoring. - Customer Service- Maintaining Shop Standards- Replenishment of Stock- Handling Tills- Taking delivery of stock and organising stock rooms- Visual Merchandising and Mannequin Dressing

Nottingham, United Kingdom

- Customer Service- Maintaining Shop Standards- Replenishment of Stock- Handling Tills

Sheffield/ Nottingham

- Customer Service- Maintaining Shop Standards- Replenishment of Stock- Handling Tills- Visual Merchandising and Mannequin Dressing- Gathering and inputting sales figures from stores in the Midlands region.

History (Ba), 2:1

Education record