https://theallunknowing.com

Founded an international IT consulting firmEstablished operations in India and UruguayDeveloped go-to-market strategy, delivering cloud-centric consulting, software development, and managed servicesLed large-scale consulting engagements with enterprise customersEstablished BPO service business for the insurance industry, growing team to 30+ in less than twelve months.

Turned a rough prototype into a fully functional ML-based secure multi-tenant SaaS software suiteLed the integration of the first several customers, taking feedback to refine and improve the product offeringBuilt global engineering and operations teamCreated technical roadmap for Product, SWE, and InfrastructureEnsured cybersecurity and regulatory compliance were factored into every technical decisionOptimized data pipeline processing and CRM synchronization

Created business case, secured funding, and founded and built the Advanced Solutions GroupHired and led a global team of 60+ support and consulting resourcesCreated and brought to market a database consolidation solution (ADP)Defined business strategy and roadmapCreated a strategy for cloud solutions, enabling Gold Level with Microsoft and Professional with GCP in less than six monthsMaintained employee turnover of less than 1%Consistently delivered deals in excess of 60% GM, exceeding and growing MRR targets YoYFounded software-engineering team, delivering services to internal and external customersManaged stakeholders at all levels of the organizationAssisted with sales, ensuring we closed deals

Identified service gaps in customer requirements and proposed a new line of business to fill the gap.Scoped, worked with the sales team to earn business, and led the integration of the largest direct post-sales project in company history, delivering on time and within budget.Founded technical operations in India, traveled and hired the first staff, and set the roadmap for continued development.Developed software to streamline back-office processes over the weekend, presented to leadership, secured funding, and built the production application, delivering significant gains in operational throughput, minimizing deal scoping errors, and reducing the time to quote by 70%.

Led the architecture, design, and delivery of technology solutions for $5.6B motorcycle manufacturer, creating manageable work phases, approach strategies, and teams to complete work on time and within budget. Recommend design changes to production systems in response to changing the business process, capacity, risks, and performance requirements. Developed estimates for effort, budget, and schedule and established clear priorities to manage multiple projects at one time. Communicated a clear vision of the project objectives and motivated the project team to deliver on aggressive goals.• Wrote software to automate testing in new SIP environments, saving $500K+ in testing costs• Resolved on-going performance issues with SAP software (ME, MII, ECC, and APO)• Designed and implemented a global network and hybrid cloud architecture, saving $1M+ in annual operating costs while increasing service performance more than 200%• Led design and execution of a new SAP infrastructure solution for a version upgrade, improving performance and minimized the associated licensing costs. My solution achieved a net savings of $750,000 over the previous answer. Production went from barely meeting the 2000ms SLA to an average of transaction time of less than 300ms. • Provided thought the leadership on various key projects and initiatives.

Lead the integration of a big data solution for a large financial customer.

In consultant role through IBM, collaborated with software development leads to understand workload requirements and guide through best leveraging of cloud services, optimizing for performance, cost, and architectural flexibility. Interacted with scrum masters to understand project requirements and user stories, translating them into architectural blueprints. Evaluated emerging technologies and tools and developed technical domain road maps pertinent to public cloud capabilities. Supported short-term and long-term infrastructure capacity planning.• Remediated infrastructure architecture and led implementation of a significant client project valued at $50M, executed on a short timeline• Designed solutions to capitalize on existing investments, saving $3M+ in project costs.• Designed and implemented new data center infrastructure and hybrid cloud architecture across three locations• Led various project teams while acting as Chief Engineer on this project

Led all cutover activities and ensured a successful migration of the proposed and tested solutions across three locations,• Saved a $3M infrastructure and DR upgrade project from failing due to poor architecture, design, and implementation strategy• Provided consultative advice on how to best utilize their existing infrastructure investments to maximize ROI and meet evolving business needs

Developed a comprehensive global infrastructure strategy to solve ongoing business application issues.• Hired and developed new and existing team members. Ensured that the team was on board with the strategic vision and capable of executing in a highly effective manner• Migrated Oracle 11g from Power6 to x86 resulting in a visit and thank you from the president• Led this team on various other upgrade efforts that were part of this new strategy, including implementing technologies such as Cisco UCS, Amazon AWS, and DMVPN

Supported converged infrastructure provisioning across compute, storage, and networking.Wrote software to automate the provisioning process of converged infrastructure.Developed build automation framework and architecture, leading to a 90% reduction in provisioning time.Traveled to Cork, Ireland, and reviewed EU solution configuration processes and shared knowledge.

Led project to replace 6500 series aggregation switches with Nexus 7000 series for 10G support.Integrated Cisco switches into IBM blade-center chassis.Supported data center and WAN operations.Assisted architects with network planning and sizing.Resolved critical issues with Cisco UCS deployment.

Remediated customer escalations. Designed robust, performant, and secure private cloud solutions. Consolidated network for mid-sized clients, including state and local government. Supported and trained other team members.

Configured and supported servers and Cisco VPNs. Designed and implemented private cloud solution for GIS software suite.

Worked part-time (nights and weekends) as a computer repair specialist. Customer consulting, diagnostics, virus removal, and hardware replacements were my specialties.

Performed testing and validation of HP-UX and Windows Server-based Superdome systems (PA-RISC and Itanium) prior to customer delivery.

Performed post-sales server installations for SMB customers. Common tasks included Windows Server OS installation, Active Directory setup, networking configuration, and workstation setup and domain join.