Property Investment

Spearhead the management, expansion, and retention of existing accounts in a large US and International territory. Prospect for new Team Training accounts. Led a 3-person recruiting team that searched for Instructors/Authors for technical content that our in-house instructors weren’t certified to complete. Oversee Instructors/Authors payout, quality control of the final edited video content, and future curriculum development and updates. Notable Accomplishments:Dramatically increase the CLV (Customer Lifetime Value) of the account portfolio, developing comprehensive and actionable success plans for accounts that outlined critical success factors and documented an evolving set of metrics for success.Consistently hit team quota on team renewals by working with our marketing and graphic design teams to better align training content with our target markets' needs. Achieve customer success by employing a consultative-based approach to the sale that was supported by virtual and on-site demonstrations of our training platform. Ensure training platform adoption and renewal through frequent client checkpoints and usage analytics review that prompted additional end-user training in the form of live on-demand content.Develop a customer success program for new clients that focused on an ongoing collaboration with the training administrator to promote maximum utilization of our platform.Build the prospect pipeline by identifying high demand technologies and scheduling webinars to promote them.Oversee the quality control review of instructors' coursework by engaging with network engineering customers to beta-view training sessions and recommend meaningful content updates.

Oversee our top 500 West Coast and Canadian Managed Services partners who re-sold the SolarWinds cloud-based products as a monthly service to their customers. Our service portfolio included computer monitoring, security, AV, compliance tracking, updates, and backup. Focused on account retention every month and upsell/adoption of new services. Participated in global webinars, retention based on-site customer visits, training, and 6-12 trades show exhibitions each year.Notable Accomplishments:Developed a consultative-based success strategy to evaluate our partner’s current toolset, contrast it with our solutions, and sell them on how they can better package services to existing customers. Doubled the monthly usage and achieved 70% margins with 12 direct partner accounts by successfully positioning our cloud products.Stimulate increased sales by our partners by introducing a tiered pricing strategy that expanded customer usage rates.Succeeded in several competitor “takeouts” by introducing managed service models with attractive support programs and pricing.Spearhead continuous process improvement in our program through collaboration with our data and support team that demonstrated our commitment to remediate partner issues promptly.Upgraded and re-branding marketing materials to enable our partners to better position the value of our services.Turnaround specialist able to capitalize on extensive knowledge of all managed service program aspects to remediate partners' issues and redirect troubled accounts into an aggressive growth mode.

Successfully contracted by clients to define and manage commercial and residential interior renovations and projects. Established and distributed supervised tasks on assignments, including all sales activities for the business. Supervised all quality control issues through all project assignments and warranty preservation. Developed, implemented, and organized marketing campaigns that included creating all innovative and unique content for print and local advertising, social media, and Amass Design internet blog.