Daniel Sánchez Iovane Email & Phone Number

Madrid, Comunidad De Madrid, España

- Successfully managed a portfolio of +1000 SMB/Enterprise accounts in the UK market,resulting in an increase of annual revenue.- Analyzed partners data and identified opportunities for growth.- Conducted KPIs analysis to set quarterly goals using Tableau reporting and Excel toretrieve data.- Collaborated with multiple departments and markets to secure partners success.- Shared best practices across Italy + UK team and different markets across SMB.- Top performer… Show more - Successfully managed a portfolio of +1000 SMB/Enterprise accounts in the UK market,resulting in an increase of annual revenue.- Analyzed partners data and identified opportunities for growth.- Conducted KPIs analysis to set quarterly goals using Tableau reporting and Excel toretrieve data.- Collaborated with multiple departments and markets to secure partners success.- Shared best practices across Italy + UK team and different markets across SMB.- Top performer during 4 consecutive quarters (Adoption, penetration and growth). Provided training and guidance to new Account Managers.- Utilized Salesforce CRM software to track client interactions and manage pipelineeffectively. Show less

Madrid, Community Of Madrid, Spain

Spain

Sales- Defined a geographic sales strategy: studied the market in different cities and devided by areas.- Created a complete data base of potential clients across all Spain.- Worked across main cities and small territories (remotely),analyzing and searching potential customers.- Analyzed potential todevelop sales opportunities and call plan.- Maintained database of key information including restaurant type, location and potential from aggregators sites (Uber Eats, Glovo,… Show more Sales- Defined a geographic sales strategy: studied the market in different cities and devided by areas.- Created a complete data base of potential clients across all Spain.- Worked across main cities and small territories (remotely),analyzing and searching potential customers.- Analyzed potential todevelop sales opportunities and call plan.- Maintained database of key information including restaurant type, location and potential from aggregators sites (Uber Eats, Glovo, Just Eat).Onboarding- Onboarding process after completing the sale.- Used HubSpot pipeline to control each stage of the onboarding.- Tech preparation and credentials to the KApp.- Followed-up with clients after onboarding to assess quality service and customer satisfaction. Show less

Madrid, Comunidad De Madrid, España

- Delivered highest level of support, assistance and professionalism to each customer to uphold company commitment to service.- Determined business development opportunities and implemented effective strategy for client acquisition.- Identified operational and performance issues and worked with managers to resolve concerns.- Contacted and developed working relationships with executives and business owners (B2B).- Sales operations: contact potential leads, following negotiation… Show more - Delivered highest level of support, assistance and professionalism to each customer to uphold company commitment to service.- Determined business development opportunities and implemented effective strategy for client acquisition.- Identified operational and performance issues and worked with managers to resolve concerns.- Contacted and developed working relationships with executives and business owners (B2B).- Sales operations: contact potential leads, following negotiation and onboarding using ZOHO CRM. Show less

Madrid, Spain

Partnership In-Person Support:- Help drivers-partners through the onboarding process and provide all the tools they need, to use the Uber platform.- Responsable of the onboarding and engagement process for partners.- Help existing driver-partners troubleshoot any issues they experience (issues with platform, account, delayed payment, supply and equipment).- Report particular issues with the Driver Operations team to improve our support processes.- Use of CRM tools… Show more Partnership In-Person Support:- Help drivers-partners through the onboarding process and provide all the tools they need, to use the Uber platform.- Responsable of the onboarding and engagement process for partners.- Help existing driver-partners troubleshoot any issues they experience (issues with platform, account, delayed payment, supply and equipment).- Report particular issues with the Driver Operations team to improve our support processes.- Use of CRM tools (Salesforce) to escalate and use it as a knowledge base for best practices.UberEats Nationwide Expansion Projects:- Working side-by-side with the Operational Team on the expansion of UberEats across Spain.- Supply growth.- Onboarding and engagement process with potential partners. Engaged in product training, demonstrations, consumer awareness, branding and acquisition initiatives to raise awareness and revenues.- Support agent and city owner of: Avilés, Alicante, Madrid, Palencia, Pontevedra, Segovia and Valencia.Team Projects:- Developed team communications and information for daily meetings and catch-ups.- Stay on top of new Uber policies, procedures, and programs that affect driver-partners.- Content projects improvements @ Uber's Help Center.- HR support: first interview filters for new hirings.- Drove operational improvements which resulted in savings and increase of profit margins. Show less

Madrid, Spain

- National and international customer service.- Product cross selling.- Reception of merchandise, supply and stock control.- Support to the Store Manager: daily cash balance audit, job interviews, hiring, contact with the Human Resources department.- KPI analysis.

Barquisimeto, Lara, Venezuela

- Support to the human resources coordinator on duty.- Opening of files, job interviews, support in all HR processes.- Coordinated work activities of subordinates and staff relating to employment, compensation, labor relations and employee relations.- Recruited and screened qualified potential employees.- Performed various administrative functions, including filing paperwork, delivering mail, sorting mail, office cleaning and bookkeeping.

Master'S Degree, Dirección De Recursos Humanos

Licenciatura, Labor And Industrial Relations, 75/100