• In my first year as a Solutions Consultant, I ranked #4 out of 29 for Closed Opportunities and I ranked #6 out of 29 for Total Revenue.• Manage the sales process for current and new customers for NISC’s Engineering Suite and third-party software solutions (Bidgely Consumer Analytics and Esri ArcGIS)• Cultivate lasting relationships with customers and key decision-makers to become a trusted resource.• Lead discovery sessions to determine customers' challenges, understand the customer’s vision, and present product demonstrations to align with customer needs.• Collaborate with Sales Managers, Account Managers, Product Managers, and Project Implementers to shape and advance the long-term strategy for customers to ensure successful deals.• Utilize Salesforce for the creation, management and closing of sales opportunities.• Manage the design and execution of marketing campaigns with internal stakeholders.• Support marketing events including executive briefings, conferences, user groups, and trade shows.

• Consistently increased GIS services revenues by 17% annually.• Managed two teams with a total of seventeen members, coordinating over thirty concurrent GIS projects.• Collaborated with Sales, Account Managers, and Project Managers to support both existing and new business ventures through technical expertise, data analysis, quality reports, project quotes, and customer interaction.• Assisted in planning enterprise GIS implementations, working across departments to prioritize projects and allocate resources effectively.• Mentored team members in professional development, processes, and services.• Managed personnel issues, including coaching, performance reviews, disciplinary actions, and performance counseling.• Organized and scheduled field training for both new and existing employees to enhance their understanding of customer needs.• Developed job descriptions, core responsibilities, and departmental matrices.

• Planned and organized training sessions at the annual Member Information Conference attended by 2,000+ participants.• Managed a team of thirteen members supporting and training over five hundred utilities on multiple software products, including Geographic Information Systems (GIS), Staking, Outage Management Systems (OMS), and Engineering Analytics.• Monitored Automated Call Distribution System (ACD) and service request queues to meet service metrics.• Provided continuous process improvements and workflow efficiency.• Identified key software issues based on incident requests and call volumes.• Collaborated with the software development group to prioritize software issues and enhancements.• Developed and implemented instructor-led and web-based training courses.• I played a key role as a founding member of the Service Excellence team, contributing to the development and implementation of company-wide ITIL best practices.

• Developed and conducted training sessions to audiences of 200+ for NISC's proprietary engineering software suite.• Interacted with customers to efficiently manage and resolve incident requests.Provided support for NISC's proprietary engineering software suite to over five hundred customers nationwide.• Engaged in extensive phone contact with customers to resolve software and data issues related to NISC's engineering software and its integration with third-party solutions.• Generated incident reports to convert data points into actionable insights on issues, outcomes, and resolutions.• Developed and implemented documentation outlining processes and procedures to aid customers and team members.• Mentored new and existing employees.

• Digitized electric and telecommunications maps from paper drawings andAutoCAD to create database-intelligent GIS systems.• Collaborated closely with customers to coordinate and develop GISprojects, ensuring both their current and future requirements were met.• Converted data from multiple platforms into GIS.• Developed and prepared GIS data analysis and project quotes.• Managed all quality assurance for personal and team projects.• Mentored new and existing employees.