Sean Leavitt Email & Phone Number

Lake St Louis, Missouri, United States

I am responsible for providing high-quality IT installation and support services to NISC customers nationwide. My role involves close collaboration with all NISC departments and includes the following key responsibilities:IT Infrastructure Implementation and Support: Implementing and supporting NISC Member/Customer systems and IT-related applications, including iVUE Administration and SysAdmin applications, E-bill, Document Imaging, SIP Communications, Microsoft Windows desktop… Show more I am responsible for providing high-quality IT installation and support services to NISC customers nationwide. My role involves close collaboration with all NISC departments and includes the following key responsibilities:IT Infrastructure Implementation and Support: Implementing and supporting NISC Member/Customer systems and IT-related applications, including iVUE Administration and SysAdmin applications, E-bill, Document Imaging, SIP Communications, Microsoft Windows desktop operating systems, and Microsoft Windows Server networks.Project Management: Serving as the primary point of contact for ongoing projects, coordinating and maintaining project schedules, and preparing and resolving Change Requests.Technical Issue Resolution: Researching and resolving advanced technical application issues for Member/Customers.System and Software Management: Performing system and software installations, configurations, upgrades, hardware troubleshooting, and performance analysis.Training and Support: Providing on-site or remote staging, installation, configuration, and user training for Member/Customer equipment. Delivering training to coworkers and Member/Customers, and assisting with Member Information Conferences as needed.Process Improvement: Recommending and implementing changes or enhancements to implementation procedures.After-Hours Support: Performing work duties outside of regular business hours as needed.Commitment to Values: Upholding NISC's Shared Values: Integrity, Relationships, Innovation, Teamwork, Empowerment, and Personal Development. Show less

Lake Saint Louis, Missouri

-Deliver exceptional customer support as a key member of the Technical Systems Support Team, focusing on timely and effective problem-solving.-Specialize in troubleshooting and resolving issues across a wide range of technologies, including: -Expertise in Intel-based hardware setups, particularly with Dell equipment. -Proficiency in managing Linux operating systems, with a focus on SUSE Enterprise Linux. -Advanced knowledge in virtualization technologies, notably… Show more -Deliver exceptional customer support as a key member of the Technical Systems Support Team, focusing on timely and effective problem-solving.-Specialize in troubleshooting and resolving issues across a wide range of technologies, including: -Expertise in Intel-based hardware setups, particularly with Dell equipment. -Proficiency in managing Linux operating systems, with a focus on SUSE Enterprise Linux. -Advanced knowledge in virtualization technologies, notably VMware and Hyper-V. -Comprehensive support for Windows operating environments, including Windows Server 2012, Windows 10, Terminal Services, and Active Directory configurations. -Skilled in addressing mobile application concerns on both iOS and Android platforms.-Capable of ensuring seamless network connectivity, especially related to Cloud applications.-Resolve a variety of customer application challenges, including but not limited to backups, restores, error messaging, printer configurations, security protocols, system integrations, and proprietary NISC application issues.-Educate customers on the effective use of system management tools provided with NISC customer systems, enhancing their operational efficiency and self-sufficiency. Show less

Dardenne Prairie, Mo

At Your Tech Guy LLC, I leverage my comprehensive IT expertise to provide tailored troubleshooting services for hardware and software issues to a diverse clientele, encompassing both residential users and small businesses. My role involves diagnosing and resolving a wide array of technical challenges, ensuring optimal system performance and enhancing user satisfaction. I pride myself on delivering personalized solutions that meet the unique needs of each client, fostering trust and long-term… Show more At Your Tech Guy LLC, I leverage my comprehensive IT expertise to provide tailored troubleshooting services for hardware and software issues to a diverse clientele, encompassing both residential users and small businesses. My role involves diagnosing and resolving a wide array of technical challenges, ensuring optimal system performance and enhancing user satisfaction. I pride myself on delivering personalized solutions that meet the unique needs of each client, fostering trust and long-term relationships within the community. Show less

Dardenne Prairie, Mo

Provided support to a special education teacher and her highneeds students by creating lesson plans, managing crisissituations on a daily basis, deescalating students to get themback in their classrooms

In my role providing executive support at Monsanto, I was entrusted with the comprehensive technological needs of approximately 100 high-profile clients across St. Louis and Washington DC, ensuring round-the-clock availability for onsite, home, and remote support. This position demanded unparalleled dedication to service excellence, rapid problem-solving, and a deep understanding of a wide range of IT solutions to meet and exceed executive expectations.Additionally, I spearheaded a… Show more In my role providing executive support at Monsanto, I was entrusted with the comprehensive technological needs of approximately 100 high-profile clients across St. Louis and Washington DC, ensuring round-the-clock availability for onsite, home, and remote support. This position demanded unparalleled dedication to service excellence, rapid problem-solving, and a deep understanding of a wide range of IT solutions to meet and exceed executive expectations.Additionally, I spearheaded a global technology initiative focused on the standardization of handheld computing devices across the corporation. This leadership role involved coordinating with international teams to streamline operations, enhance global communication, and ensure seamless technology integration, significantly improving operational efficiency and global connectivity. Show less

St. Louis, Mo

As a Team Lead at Monsanto, I guided a dedicated team of 12 support technicians in providing comprehensive IT support to approximately 2000 clients. Our scope covered an extensive array of hardware and software solutions, including systems from Lenovo, Dell, and HP, along with a variety of operating systems from Windows 95 through Windows 7. Our expertise extended to application support for MS Office, Outlook, Lotus Notes, and network solutions including connectivity and remote access through… Show more As a Team Lead at Monsanto, I guided a dedicated team of 12 support technicians in providing comprehensive IT support to approximately 2000 clients. Our scope covered an extensive array of hardware and software solutions, including systems from Lenovo, Dell, and HP, along with a variety of operating systems from Windows 95 through Windows 7. Our expertise extended to application support for MS Office, Outlook, Lotus Notes, and network solutions including connectivity and remote access through Cisco VPN, ensuring a robust IT infrastructure.My role was critical in fostering an environment focused on achieving and maintaining superior customer satisfaction. Through strategic oversight, I ensured the team adeptly handled a diverse range of IT challenges, efficiently resolving issues to uphold our commitment to service excellence.In addition to my support responsibilities, I oversaw the management of the company’s onsite training facility. This facility, encompassing four rooms, served as the hub for all internal training initiatives. I coordinated comprehensive training programs in SAP, MS Office, PeopleSoft, Linux, and various other technologies, enhancing the skill set and knowledge base of our internal teams. This endeavor not only contributed to the professional growth of our employees but also significantly improved our operational efficiency and service delivery capabilities. Show less

St. Louis, Mo

In my capacity as a Team Lead at IBM, serving Monsanto through a contractual arrangement, I steered a skilled team of 12 support technicians dedicated to providing top-tier IT support for approximately 2000 clients. Our responsibilities spanned a broad spectrum of hardware and software support, including systems from leading manufacturers like Lenovo, Dell, and HP, as well as comprehensive support for a wide array of operating systems from Windows 95 to Windows 7. We also specialized in the… Show more In my capacity as a Team Lead at IBM, serving Monsanto through a contractual arrangement, I steered a skilled team of 12 support technicians dedicated to providing top-tier IT support for approximately 2000 clients. Our responsibilities spanned a broad spectrum of hardware and software support, including systems from leading manufacturers like Lenovo, Dell, and HP, as well as comprehensive support for a wide array of operating systems from Windows 95 to Windows 7. We also specialized in the maintenance and support of essential software applications such as MS Office, Outlook, and Lotus Notes, alongside ensuring robust network connectivity and secure remote access using Cisco VPN solutions. Our goal was to swiftly and effectively resolve any issues, thereby guaranteeing the highest levels of customer satisfaction.Additionally, my commitment to professional development and enhancing our team’s efficiency led me to participate in Project Management training. This training equipped me with advanced skills in organizing, planning, and executing projects with heightened precision and effectiveness. It reinforced my ability to lead complex IT initiatives, driving improvements in our team’s performance and furthering our mission to deliver exceptional service. Show less

In my role as a Deskside Support Technician at Monsanto, I was an integral part of the IT support team, dedicated to ensuring optimal computing environments for around 2000 clients. My responsibilities encompassed a wide range of technical support activities, including the installation, troubleshooting, and maintenance of various hardware and software platforms. I provided expert support for an extensive portfolio of technologies, including but not limited to Lenovo, Dell, and HP systems, along… Show more In my role as a Deskside Support Technician at Monsanto, I was an integral part of the IT support team, dedicated to ensuring optimal computing environments for around 2000 clients. My responsibilities encompassed a wide range of technical support activities, including the installation, troubleshooting, and maintenance of various hardware and software platforms. I provided expert support for an extensive portfolio of technologies, including but not limited to Lenovo, Dell, and HP systems, along with operating systems from Windows 95 through Windows 7.I also played a key role in managing software applications such as MS Office, Outlook, and Lotus Notes, ensuring seamless daily operations for our users. My expertise extended to network connectivity issues and configuration tasks, including the setup and support of remote access solutions using Cisco VPN, essential for maintaining secure and efficient access for our remote workforce.My commitment to excellence was demonstrated through my consistent delivery of high-quality, responsive support services, effectively resolving any technical issues to maintain superior levels of customer satisfaction. This role honed my technical skills, problem-solving abilities, and deepened my understanding of IT infrastructure, preparing me for further professional advancement. Show less

Bs, Business Management

Computer And Information Systems Security/Information Assurance

Activities and Societies: Alpha Kappa Psi (business fraternity)

General Studies

Diploma