Daniel Sette Email & Phone Number

New York, United States

Orange County, New York, United States

Home Inspections including ancillary services.

Milford, Connecticut

Responsible for developing web-based, mobile and video content to be deployed on the University of Subway. Manage the functionality of the current Learning Management System Manage eLearning projects and bridge between different business units and technology Work with subject matter experts to design, develop and update eLearning content. Upload and test web-based, mobile, etc. content to ensure functionality and interoperability. Work with eLearning Manager to develop and execute strategy to improve and increase usage of online content. Testing of new eLearning technologies and tools

06810

Operations Supervisor from 01/12 to 08/12. The Sales Supervisor is responsible for teaching, coaching and recognizing that the behaviors of the Sales Team members are appropriate for providing all customers with an excellent shopping experience. The Sales Supervisor is responsible for ensuring their team members have the knowledge and skill sets to execute upon business group(s) strategies in order to drive exceptional business results. 20% Teach and coach Sales Team member employees how to execute on their business area(s) strategies and improve individual and team performance through the "Integrated Frame Approach"- balancing the Customer, the Employee, and the Shareholder. Ensure Sales Team members obtain the appropriate knowledge and expertise to provide an excellent customer experience as well as employee development by ensuring the completion of internal training program requirements. Conduct regular team training meetings per the Company plan. Supervise employees performances 30% Analyze their Sales Team member individual and team performance by completing regular on-the-floor coaching, monthly Associate Capability Reviews and quarterly PDG (Performance Development Goal)discussions with all Sales Team member as well as across the store as necessary. 50% Fulfill Sales Experience Leader (SEL) responsibilities to create a profitable and engaging sales floor experience ensure that no customer is left underserved through effective floor leadership, and ensure the execution of assigned tasks to ensure proper merchandising and display functionality.

Manage all facets of store operations including ensuring that the store staff provides friendly, open and enthusiastic customer service, in person and on the phone. This includes answering questions and assisting with product selection, purchases, and returns. Ensure that the store is clean, well organized, and properly merchandised at all times, and that all policies, procedures, and controls are followed. Supervise up to 10 or more Game Advisors by planning, organizing, and delegating work.

Support the Store Manager in all facets of store operations including ensuring that the store staff provides friendly, open and enthusiastic customer service, in person and on the phone. This includes answering questions and assisting with product selection, purchases, and returns. Ensure that the store is clean, well organized, and properly merchandised at all times, and that all policies, procedures, and controls are followed. Supervise up to 10 or more Game Advisors by planning, organizing, and delegating work.

Responsible for the procurement, inventory, and licensing of approved IT equipment, software, and services for the company, consistently obtaining the best quality by the required delivery date at the most favorable cost. Acting manager of a small IT procurement group.Developed curriculum, trained, mentored and managed two fulltime consultants acting as buyersResponsible for interviewing of Director, Manager on down to Associate level positions in IT.Primarily responsible for the procurement of approved IT equipment and services for the company in a manner which results in obtaining the best quality by the required delivery date at the most favorable cost.Developed and executed inventory management plan used to maintain and track supply of hardware, software, and mobile telecom devices.Worked diligently to build and strengthen IT relationships internally, as well as with vendors and suppliers.Effectively build and strengthen new and existing IT relationships and work to resolve supplier performance issues.Responsible for the tracking and documentation of inbound delivery of IT procurements, service contracts and fixed asset management.I assist and, at times, am the primary lead in the development, analysis, negotiation of supplier contracts depending on project scope and available resources.Worked with project managers in building out 3 building sites due to company growth.

Provided excellent customer service, addressing an average 30 IT support calls per shift.Trained clients on new and existing software, expounding complicated issues with patience.Responsible for the upkeep of laptops used by external sales people, requiring me to perform set-up, installation, maintenance, troubleshooting and repair of all units.

Responsible for tracking and taking initial calls for problems being reported on Windows 2000, NT, Unix, and Novell servers.Monitored servers used for development, production, and testing.Administration and troubleshooting of Lotus Notes, Microsoft Outlook and Active Directory.

Responsible for daily help desk functions, record application, network and hardware related problems.Problem resolution and escalation to the appropriate levels.Responsible for over 300 applications and over 23,000 employees.

Associates, Information Technology

Certification, Computer & Network Technology