Daniel Ferguson Email & Phone Number

Salt Lake City, Utah, United States

• Wrote documentation for Venafi's CodeSign Protect product from scratch. Received unsolicited Gartner review highlighting the documentation quality.
• Designed and set up a new docs-as-code open source authoring environment for Venafi as a Service

Greater Salt Lake City Area

• Technical Writing & Editing contracting. I work with companies to create and edit their technical documentation and other user help material for their products and services.
• Technical Documentation Consulting. I train small companies on how to create technical documentation and how to run an effective documentation project.
• MadCap Flare training and consulting. For companies who want to start using MadCap Flare, I provide training and consulting services to help them get up and running quickly.For a complete list of our services, see.

Greater Salt Lake City Area

• Delivered web help, printed documentation, and quick reference guides for a wide array of products and services
• Created SCORM-compliant e-Learning modules for enterprise-wide rollout of new IT service management system for over 1,000 users. Received extremely positive reviews from users
• Conducted thorough user analysis to understand environment and needs of users
• Use extensive single-sourcing for content and images to help reduce cost, eliminate inconsistencies, and improve translation
• Drive projects from concept to completion, making sure all projects are completed within budget, on time, and with a high level of customer satisfaction
• Led team effort to standardize processes and implement industry-standard service processes

Austin, Texas Area

• Led worldwide software service development for new software products and existing product enhancements. Led cross-cultural and international teams to implement service plans
• Forecasted software support costs to make budget and product pricing recommendations
• Served as key member of Product Development Team and Lifecycle Management Team
• Managed key account relationships to help ensure client satisfaction and timely problem resolution
• Interacted closely with service delivery personnel and drove actions into product development teams to improve product usability and reliability
• Served as voting member of product and lifecycle management teams to represent. Negotiated with development, business practices, marketing, and finance teams

Austin, Texas Area

• Co-owned IBM Power Systems software maintenance business
• Conducted extensive market research to develop new offerings and refine or eliminate existing offerings
• Aligned technical support delivery teams to meet customer expectation and reduce cost
• Drove initiative to create more granular financial reporting mechanisms, thereby allowing the executive team to make more informed management decisions
• Consulted wide range of IBM professionals on product offering, structure, and fulfillment capabilities

Austin, Texas Area

• Wrote system administration documentation for IBM AIX operating system and related software add-ons
• Wrote API reference guides for 3rd party developers
• Coordinated efforts of developers, human factors personnel, marketing representatives, and information architects to launch new software product documentation
• Drove efforts to enhance documentation websites to improve appearance, usability, and searchability
• Initiated and drove comprehensive task analysis, leading to improved documentation and a more intuitive documentation delivery interface
• Promoted to team lead for AIX system management and Power Systems virtualization documentation

Ms Technology Commercialization, Technology Commercialization

Activities and Societies: MSTCRecipient, George Kozmetsky Outstanding Scholar Award

Technical Communication, English