Daniel Shindler Email & Phone Number

London, England, United Kingdom

Issuing and return of books. Retrieving items from the basement, dealing with all elements of the circulation processing chain. Using barcodes to track progress of items through the chain, starting with retrieval from shelves, through to delivery to library users and return to storage. Some of the items are rare and fragile. They require careful handling and must be issued to and used by readers in accordance with library regulations. Caution is also required in transport of such materials to and from storage and loose-leaf materials are placed in special plastic folders to protect them. Such material may also have to be weighed before and after use. We aim to ensure that all users of the materials do so in a manner which is fair, appropriate and ethical, and we must ensure that all material which has been issued is returned correctly by users. The protection of the collection is our first priority, as users of the British Library are not direct customers of the organisation, although of course we still strive to provide a friendly and efficient service. When accessing the collection we have to operate library equipment such as trolleys and moveable shelving.

I was involved in the creation of Mattereum Asset Passports, HTML documents showing information about specific physical assets held by individuals and linked to Non-Fungible Tokens, which are a form of digital token tied to and representing a real-world physical asset. I created JSON template files which contain the information received from the client and communicated with clients to obtain information needed for the passport and to explain processes to them. I also worked with art storage facilities to help clients find suitable locations to store the physical assets. I worked with image files such as PNGs as JPEGs to help provide evidence for the warranties outlined in the passport.

London

I was working mainly in Document Delivery and front-of-house library work. I have gone into detail about the details of this role in the main section of

London, United Kingdom

I was involved in the extraction of data from archival records. The project in question related to the history of the East London Print Industry. I carried out most of my work at the London Metropolitan Archives. It was my responsibility to locate suitable items in the archival database, and then examine them to discover their salient features, before noting these down for submission to the project's online forum after leaving the archive. I have dealt with a number of document types, including photographs, delicate parchments, and other written material. I often had to decipher handwriting styles which were not easy to read. As well as showing that I was able to interpret these documents. this work also indicated that I was able to handle items with care.

London, United Kingdom

I worked front-of-house here and was involved in all the activities necessary for the successful operation of the library. I managed the bibliographic records, was involved in lending, return and renewal of books and also ensured that books were correctly arranged on the shelves. I took an active part in this, using my initiative to manage these library tasks and complete them during less busy periods. This role has given me the opportunity to put into practise my excellent interpersonal skills, and I appied these in a range of ways, from making polite conversation with patrons to issuing fines where necessary. I have learnt to adapt a manner which allows for a comfortable rapport with customers. However, I can still be assertive when this is in the interests of the organisation, such as ensuring items are returned appropriately. This role also involved teamwork so I would be well-suited to working alongside colleagues in an organisation.

Penge East Railway Station

I provided customer service at a railway station. Here I was required to interact effectively with customers to provide directions and other advice. I became an expert at dealing with customers who were unhappy and many was often able to defuse the situation. Their irritation was not due to any fault of mine but generally due to late or cancelled trains. I was required to communicate in a clear and polite manner with large numbers of customers, often providing announcements over the station speakers. Sometimes we had to deal with depressed or anxious customers and thus we also worked in an informal suicide prevention role. Another part of our role for the first few months involved recording train arrival and departure times, as well as reasons why the train did not leave the platform on time. This required accuracy and precision as we had to record train times to the second and we also had to monitor large numbers of customers disembarking from trains. I was also involved in resolving an emergency situation in which a customer sprained their ankle badly by stepping into the gap between the train and the platform. We were in no way responsible for this which was an unfortunate error on his part. I handled the situation well and was able to communicate calmly and effectively with the emergency services. i stayed for an hour after the end of my shift to ensure the customer's welfare. I was also involved in a cleaning role at the station.

Hampstead

I provided front of house service behind a till, selling clothes. I was also involved in tidying displays, tagging clothes and sorting out merchandise. This job enhanced my communication skills as it involved interacting with the general public and other staff members.

Hampstead

Helping visitors to complete surveys, obtaining statistics from visitor comment forms, distributing publicity material, and other administrative work

Kings Cross

Taking admissions to the museum, working in the museum shop (using till, credit card machine, cashing up), key holder for museum (involved opening and closing museum), giving introductory talks and guidance for museum visitors, answering telephone and dealing with enquiries.

Hatton Garden

Creating multiple databases, making marketing phone calls, preparing and distributing material for marketing campaigns, welcoming and showing people to workshops. This was very much a customer facing role. I was also able to make use of my IT skills which include Excel, Word and Outlook.

Kings Cross

General gardening assistant, helping with school visits

Olympia, Chelsea

Patrolling, giving directions, security, handing out publicity material at various events e.g. Chelsea Flower Show, Wine and Spirits Festival amongst others.

Hampstead

Looking after galleries and visitors during art exhibitions

London, England, United Kingdom

Inputting new books into the library management software using a bar code scanner; labelling and sorting new books

Master'S Degree (Msc), Library Science, Merit

Activities and Societies: Attended meeting of AfterHours society, which addressed a number of contemporary issues in library.

Bachelor’S Degree, Biosciences

The course consisted of a number of modules, including Microbiology, Biotechnology, Evolution, Biology of Higher Organism, Biochemistry.

High School, A-Levels In Biology, Maths And Chemistry, As-Level Spanish, 4 'A'S At A-Level/As-Level, 10 A*S At Gcse (Including Maths And English)