Daniel Shutt Email & Phone Number

Dallas, Texas, United States

• Create new technology initiatives for stakeholders in order to evolve business efficiency
• Present "big picture" IT strategies and planning to C suite
• Utilize complete knowledge of systems, networking, and security to drive success and viability
• Create and monitor financial analytics of IT services and infrastructure as well as quote new technology implementations
• Administration of cloud infrastructure environments including Google Cloud, AWS, and heavy emphasis on Azure
• Migration of files, virtual machines, email, and databases from on prem to cloud

Cisco, Texas, United States

• Manage assigned Cisco customers and act as an advisor on all aspects of email security
• Consult customers on Cisco Email Security Appliances (on-prem, virtual, and CES)
• Assist in configuration of DNS for customers (MX, SPF, DKIM, DMARC)
• Perform migrations and onboardings from customer's current email security solution to CES
• Manage workday scheduling including customer meetings, health checks, and periodic technical reviews
• Create training documentation for assigned customers

Austin, Texas, United States

• Provide leadership and take on escalations as the highest level position on a team of technicians
• Time management and maintaining of a daily schedule of required tasks/projects
• Client network/infrastructure discovery and audits
• Initiate research and quotes of infrastructure and workstations
• Conduct managed business reviews with clients in order to optimize and improve their IT infrastructures and services
• Advanced troubleshooting and management of all aspects of client infrastructures including network technologies, servers, workstations, and software

Paducah, KY

• Manage technological environments of 200+ nationwide clients with unique infrastructures
• Thorough experience with Windows Server 2003, 2008, 2008 R2, 2012, 2012 R2, and 2016, including deployment, configuration, and management
• Perform advanced configuration of firewalls, routers, switches, and access points including, but not limited to Cisco, Barracuda, NETGEAR, Aerohive, Open Mesh, Sonicwall, EnGenius, and Juniper
• Setup and management of Remote Desktop Services, utilized on premise or remotely, including management of VDI through Azure
• Creation and management of multi-tenant hosted servers used for providing end users with published app
• Implement and manage VPN functionality using site-to-site and remote access VPN

Marina Del Rey, CA

• Manage servers, networks, software, and workstations of 150+ unique businesses
• Research and implement efficient and effective methods to increase technological productivity and consistency
• Creation and management of Office365 tenants (Exchange and Windows app usage)
• Configuration and management of print server functionality
• Advanced management, implementation, and troubleshooting of Microsoft Windows Operating Systems and macOS
• Management and auditing of backups in Windows environments

Mayfield, KY

• Diagnose broadband, phone, and television issues over the phone to ensure optimum service performance and customer satisfaction
• Provide generalized support to customer's Windows, Mac, and Linux devices
• Act as level 1 support for service problems and dispatch technicians when needed
• Operate iVUE ticketing platform to document and track service progress
• Complete on-site installation of service equipment as well as provide computer repair services

• Write articles involving all aspects of computer hardware, software, and the latest news in technology
• Research and pitch potential tech news topics to Chief Editor

Murray, KY

• Build and repair desktops, laptops, and servers
• Design and install SOHO networks
• Troubleshoot computer, network, and printer problems over the phone and on site

Telecommunications Systems Management

I attended Murray State University as a Telecommunications Systems Management major. Throughout the three years that I was a part of this.

Associate’S Degree

Activities and Societies: Commonwealth Middle CollegeAs the first college that I had attended, WKCTC provided me with many challenging.