Daniel Shutt Email & Phone Number

Dallas, Texas, United States

• Create new technology initiatives for stakeholders in order to evolve business efficiency• Present "big picture" IT strategies and planning to C suite• Utilize complete knowledge of systems, networking, and security to drive success and viability• Create and monitor financial analytics of IT services and infrastructure as well as quote new technology implementations• Administration of cloud infrastructure environments including Google Cloud, AWS, and heavy emphasis on Azure• Migration of files, virtual machines, email, and databases from on prem to cloud• Deployment and management of several Azure Virtual Desktop, Citrix, and VMware environments• Complete M365 administration including Exchange, Teams, and Sharepoint management• Deploy cloud/on prem/hybrid user and computer management solutions utilizing Entra ID, Intune, Active Directory, Group Policy, and Powershell• Manage, train, and be the final point of escalation for the systems engineering team• Perform assessments of new technologies and platforms for implementation internally and in client environments

Cisco, Texas, United States

• Manage assigned Cisco customers and act as an advisor on all aspects of email security• Consult customers on Cisco Email Security Appliances (on-prem, virtual, and CES)• Assist in configuration of DNS for customers (MX, SPF, DKIM, DMARC)• Perform migrations and onboardings from customer's current email security solution to CES• Manage workday scheduling including customer meetings, health checks, and periodic technical reviews• Create training documentation for assigned customers• Thoroughly document customer engagements and interactions in ServiceNow• Continuously study Cisco internal certifications and Cyber Ops procedures and policies

Austin, Texas, United States

• Provide leadership and take on escalations as the highest level position on a team of technicians• Time management and maintaining of a daily schedule of required tasks/projects• Client network/infrastructure discovery and audits• Initiate research and quotes of infrastructure and workstations• Conduct managed business reviews with clients in order to optimize and improve their IT infrastructures and services• Advanced troubleshooting and management of all aspects of client infrastructures including network technologies, servers, workstations, and software• Create, review, and manage client documentation in ITGlue• Manage client issues through ConnectWise ticketing system• Access and monitor servers and workstations through the Labtech/Automate RMM

Paducah, Ky

• Manage technological environments of 200+ nationwide clients with unique infrastructures• Thorough experience with Windows Server 2003, 2008, 2008 R2, 2012, 2012 R2, and 2016, including deployment, configuration, and management• Perform advanced configuration of firewalls, routers, switches, and access points including, but not limited to Cisco, Barracuda, NETGEAR, Aerohive, Open Mesh, Sonicwall, EnGenius, and Juniper• Setup and management of Remote Desktop Services, utilized on premise or remotely, including management of VDI through Azure • Creation and management of multi-tenant hosted servers used for providing end users with published app• Implement and manage VPN functionality using site-to-site and remote access VPN• Competence in implementing new Windows Server environments (Configuring FSMO roles as well as server roles and features• Planning and deployment of advanced network infrastructures• User and group management, including permissions and permissions, in Active Directory• Deploy and maintain advanced Group Policy infrastructure• Management of multiple virtual server environments including Citrix Xen, VMware, Hyper-V, and Azure• Administration through RMM utilities such as LabTech and Nagios• Administration of email through on premise Exchange, Office365 Exchange, and Google Suite• Operate ConnectWise ticketing platform to document and track service progress

Marina Del Rey, Ca

• Manage servers, networks, software, and workstations of 150+ unique businesses• Research and implement efficient and effective methods to increase technological productivity and consistency• Creation and management of Office365 tenants (Exchange and Windows app usage)• Configuration and management of print server functionality• Advanced management, implementation, and troubleshooting of Microsoft Windows Operating Systems and macOS• Management and auditing of backups in Windows environments• Experience in performing security audits in Windows environments• Utilize remote access utilities including ScreenConnect and TeamViewer• Creation and deployment of scripts for printer and program management• Mobile device management including iPhone and Android• Utilized GFI MAX RemoteManagement for PC management and maintenance• Implement virus cleanup services through software such as Webroot, BitDefender, Windows Defender, and Kaspersky• Write monthly IT blog articles and maintain WordPress page for techonsite.com

Mayfield, Ky

• Diagnose broadband, phone, and television issues over the phone to ensure optimum service performance and customer satisfaction• Provide generalized support to customer's Windows, Mac, and Linux devices• Act as level 1 support for service problems and dispatch technicians when needed• Operate iVUE ticketing platform to document and track service progress• Complete on-site installation of service equipment as well as provide computer repair services

• Write articles involving all aspects of computer hardware, software, and the latest news in technology• Research and pitch potential tech news topics to Chief Editor

Murray, Ky

• Build and repair desktops, laptops, and servers• Design and install SOHO networks• Troubleshoot computer, network, and printer problems over the phone and on site

Telecommunications Systems Management

I attended Murray State University as a Telecommunications Systems Management major. Throughout the three years that I was a part of this.

Associate’S Degree

Activities and Societies: Commonwealth Middle CollegeAs the first college that I had attended, WKCTC provided me with many challenging.