Daniel Ramirez Email & Phone Number

Bloomfield Hills, Michigan, United States

Leading a team responsible for introducing and maintaining IT systems and solutions to improve Workflow Efficiencies, Scripting Automation, and Overall Security Posture.

Bloomfield Hills, Michigan, United States

Farmington Hills, Michigan, United States

Assigned as the main Technical Consultant for four client accounts, as well as backup on three others where I provide high-level technical Infrastructure support in accordance with defined statements of work. Create new Infrastructure builds and maintain high-level of professionalism and support at one of the top Managed Services Providers (MSP) and Cloud Service Providers (CSP) in the country, which is also a certified Gold Microsoft Partner. Routine auditing, remediation, patching, and image management for customers in the fields of: Hospitals/Healthcare, Global Supply companies, and Government.

Southfield, Michigan, United States

Provided worldwide end-user support locally and remotely for Windows-based technologies on desktop and mobile devices. Performed monthly patching, trained new hires, set up company identification to badging system, and procured equipment for the whole company. Saved over $16,000 per month by discovering competitive coverage plans on the corporate Verizon account and found other vendors to reduce laptop purchasing cost by $300/unit.(Previously named umlaut company and P3 North America.)

Belleville, Mi

Supported an International Ground and Air Expedite solutions provider where I responded to all IT related issues that users would have. I oversaw user creation, termination, and changes, along with their respective policies. I secured computer and mobile equipment for all personnel within the company, as well as managed the phone queue/call flow.(Company was previously named Active Aero Group.)

Belleville, Mi

Sought out ground and air expedite solutions for critical shipments to reduce cost efficiencies, while maintaining quality standards for the customer.(Company was previously named Active Aero Group.)

Ann Arbor, Mi

Responded to inbound calls from consumers and resolved technical issues for Internet, Television, and Voice products to ensure customer satisfaction is maintained.

Dearborn, Mi

Created institutional reports to provide college faculty with relevant student data. Worked closely with the Research and Planning Department director on several projects to improve workflow and efficiency throughout the college. Applied computer programming techniques to improve processing speed on reports. Nominated for the annual college innovation award for the development ofreporting used for student enrollment.