- Ensure/provide training coordination/support to facilitate delivery of effective training, as needed.- Demonstrated successful task completion in optimizing workflows, and improving overall operational effectiveness & KPIs.- Generate/analyze reports on training processes/outcomes, and distribute to applicable audiences as appropriate- Lead the Strengthen Operations Support program to ensure continuous improvement of the outliers for each KPI in operations.- Work closely with QA staff in analyzing trends, behaviors and seeking areas of opportunity.- Identify and adopt the facilitation approach that best meets the learning styles and needs of the audience, and achieves established learning objectives.- Set appropriate expectations for all applicable stakeholders to ensure ongoing support and achievement of learning objectives.

- In charge of oversight and development of 20+ advocates through coaching and mentoring team to maximize performance- Led engagement committee, planning activities to build strong relationships for successful teams.- Structured and developed coaching sessions and action plans covering the most relevant behaviors for each team member.

- Entrusted with the responsibility of managing accounts, overseeing inventory control, and providing customer service for E-Commerce accounts catered to US investors. Possess expertise in cultivating strong customer relationships, ensuring impressive sales outcomes, and achieving customer satisfaction.- Consistently oversee investor accounts to evaluate performance and usage.- Propose strategies aimed at enhancing sales and customer engagement.- Recognize opportunities to promote additional services or features that would be advantageous to each investor, based on the analysis of sales data and performance indicators.