A pacesetting business and operations leader, I cultivate environments of innovation and transformation to drive growth, mature business plans and programs, and guide strategies from concept through execution. I leverage a combination of teams, processes, and programs to steer forward change, evolution, and improvement. I quickly step into the complex and unknown to determine what is possible and not and how I can lead my teams and businesses to their intended targets.Backed by experience in the technology and education landscape, I lead with agility to surface gaps and challenges to a solution, build a long-term vision, and establish iterative priorities and execution strategy. Skilled in forecasting, data-centric decision-making, operations management, and playbook development, I ensure my organizations have the needed operating cadences and rigor for success. Recently earning my Executive Master of Business Administration from the University of Missouri, I expanded on my business acumen to further support and lead my businesses and teams through change and forward movement.AREAS OF EXPERTISE🎯 Strategic Planning & Execution 🎯 Change Management 🎯 Forecasting / P&L Management 🎯 Organizational Design 🎯 Playbook & Framework Development 🎯 Digital Transformation & Software Deployment🎯 Coaching & Mentoring 🎯 Operations ManagementKEY ACHIEVEMENTS➽ Catalyzed development of operating playbooks and processes to define pathways that increased customer retention, spurred renewal and expansion, and amplified product value. ➽ Advanced data-driven culture, guiding action surrounding portfolio of customers and products to forecast performance and advocate for resources in alignment with organizational and customer objectives.➽ Generated 60% of annual operating revenue, authoring policies and procedures, establishing growth strategies, and implementing controls to safeguard compliance. ➽ Innovated strategies to capture new demographics, spurring divisional reorganization and change management initiatives while defining optimized processes and operations.Open to networking and connecting.
Listed skills include Higher Education, Operations Management, Leadership, Problem Solving, and 40 others.