Daniel Straitiff Email & Phone Number

Jacksonville, FL, US

Miami, Florida, US

Austin, TX, US

Develop, deliver, & maintain remote instructor-led and on demand written and video-based Risk management SaaS training content to both internal and external consumers via Docebo, SharePoint, & LessonlyManage training projects, events, & attendees via Salesforce, Kantata/Mavenlink, & Monday

Brisbane, Queensland, AU

Develop written and video-based training content for both internal and external consumersDevelop and deliver remote, multi-day instructor-led data analytics and data modeling software training courses for all knowledge levels,Manage training courses, content, and attendees via Moodle, Open LMS, and Articulate360

Jacksonville, Florida, US

Provide remote and on-site Tier II workstation, server, application, and network support for numerous clients from small business to large scale enterprise.Track issue resolution & client communication via ticketing system (ConnectWise Manage).Support users remotely via LogMeIn, ConnectWise Control, & ZoHo support software.Setup, install, and support.

Fleming Island, Florida, US

As a Training Content Manager at Pragmatic Works, Daniel is a leading voice in developing and delivering in-person training courses on Business Intelligence, Business Analysis, and Data Management for private and commercial clients all over the United States. He also develops training courses and content virtually via on-demand videos, live streaming.

Durham, NC, US

Preparing, maintaining, and operating video broadcast equipment to support live professional tennis, golf, and emerging sports broadcasting with the ATP, WTA, USTA, PGA, and more. Operation of video switching, routing, editing, graphics, and live stream software and hardware as a Director, Technical Director, Producer, Camera Operator, Graphics Operator.

Durham, NC, US

Preparing, maintaining, and operating video broadcast equipment to support live professional tennis and golf tournament broadcasting with the ATP, WTA, USTA, PGA, and more. Operation of video routing, cutting, editing, graphics generation, and live stream software and hardware as a Director, Technical Director, Producer, Camera Operator, Graphics Operator.

Durham, NC, US

Provided remote support, troubleshooting, and maintenance of scoring system software and equipment for 61 NBA, WNBA, NBA D-League, and NHL teams. Maintained all servers supporting scoring systems via Windows Remote and VNC, logged interactions using Helpstar tracking system.

US

Executed prompt delivery and configuration of hundreds of workstations; resolved technical issues via end user communication. Accurately and efficiently installed, imaged, and troubleshot hundreds of workstations and software packages in a professional medical environment. Resolved hundreds of hardware/software incidents both desk-side and remote with.

Assisted customers via phone, chat, or remote computer access to resolve any and all issues encountered with their Apple Brand mobile and home computer devices. Logged all customer interaction with proprietary incident log tool. Regularly followed up with customers via email to ensure resolution satisfaction.

Randolph AFB, TX, US

Inspect, remove, install, break down, and repair components of F-22 Raptor and MQ-9 Reaper armament systems. Run mechanical, electrical, and functional checks on all components. Manage, inspect,order, stock, & report parts account, hazardous materials, records, Information Technology, and equipment inventories.

Education record

Graphic Arts