Daniel Tan, Pmp, Bcom Email & Phone Number

Melbourne, Vic, Au

Melbourne, Australia

Key Achievement• Successfully transitioned client’s IT operations into Managed Services without negative impact to service delivery• Ongoing overall project delivery responsibility for clients from various industries including top 20 ASX companies and government agencies

Key Achievement• Successfully transitioned over two dozen of key business systems with minimal disruption to business• Completed project on-time, on-budget, within scope and with high customer satisfactions

End-to-end delivery of medium to large sized projects (ranging from $350K to over $8M).Key Achievement:• Successfully delivered several multi-million dollar projects with enterprise wide impact on-time, on-budget and on-scope• Contributed to business case development and delivery of projects which yielded positive ROI and NPV• The first in the organisation to successfully completed Disaster Recovery planning and testing of key enterprise Warehouse Management System • Cost avoidance to the company by presenting the right information and recommendation for a decision to be made in cancelling a critical project. In which its intended benefits are no longer attainable due to unforeseen operational and organisational changes• Nominated by Toll Priority and Toll Global Forwarding as their preferred PM for the delivery of their business wide system rollout• Nominated and contributed to the development of organisation wide resource management workflows and instructions

Delivery of IT projects for the Asia Pacific region. Direct report to Asia Pacific IT Director. Key Achievement:• Developed a high morale virtual team across multiple time zones, integrating several teams and vendor committed to project goals• Successfully negotiated and gained endorsement from site IT contacts to follow industry best practice standard by presenting the pros and cons of various options and elaborated on the reasons behind the recommended risk response plan • Recognised by key stakeholders for strong communication management skills. Consistently provided status updates with the appropriate level of details and consistent approach as defined in the communication plan

The role involved providing quality support for enterprise account management to end users globally.Key Achievement:• Assigned to Global IT Transformation Program as the project lead for Helpdesk and CAA (Computer Access and Administration) streams and successfully delivered Global IT Transformation projects for several key Asia Pacific markets • Responsible for the regional Helpdesk Centre during extended absence of the Regional Helpdesk Manager• Maintained Call Center SLA performance by providing direct coaching and guidance to team member• Acting as the catalyst for the execution of key activities and changes impacting the global Helpdesk teams• Provided training and mentoring to junior staff for the rollout of the Global IT transformation projects

Regional IT Support for Asia Pacific Region, including supporting of users from around the globe. Approximately 4000 customers in the Asia Pacific Region alone. This role involved providing 1st level IT support to internal clients which included both English and non-English speaking users. Key Achievement:• Resolved over 70% of the calls received and demonstrated excellent communication skills supporting native English speaking customers and also customer for whom English is a second language • Successfully and consistently performed above SLA requirements

Sole IT Support for 2 offices and 3 remote sites (100 users with 70 workstations). Key Achievement:• Successfully relocated two business offices within one weekend by coordinating and delivering IT components of the office consolidation project• Saved over $76,500 through effective cost control of vendor support maintenance and telecommunications together with other creative business process improvement initiatives• Contributed to the securing of new business accounts by analysing and fulfilling customer’s IT requirements on the Supply Chain Solutions offered