Dan Bender Email & Phone Number

Chester, Va, Us

-Lead engineer performing onsite calibrations and repairs as well as technical phone support for Anton Paar Material Characteristic instruments including indentation, scratch, and tribology instrumentation. -Perform onsite preventative maintenance and emergency service on Anton Paar Densitometers, Alcolyzers, Viscometers, Rheometers, Microwaves, CO2 measurement devices and auto delivery systems.-Certified to perform ISO 17025 certification on Anton Paar equipment.-Responsible for scheduling service calls and making own travel arrangements covering all United States Territory-Provide training and mentoring for new service engineers.

-Perform analysis on defective semiconductors to determine root cause of failure.-Samples prepared for analysis by means of chemical and/or mechanical deprocessing.-Image failing mechanism by use of Forced Ion Beam (FIB), Scanning Electron Microscope (SEM), and/or X-Ray Microanalysis via Energy Dispersion Spectroscopy( EDS).-Publish report of findings with images for use by process engineers to develop manufacturing improvements.

-Service and perform preventative maintenance on over 125 tools in a 24x7 semiconductor manufacturing fab.-Work as part of a team of technicians to ensure tool performance and PM efficiency.-Track tool uptime, MTBF, and MTTR for all metrology toolsets.-Work with process engineers to ensure that tools are operating with manufacturing process SPC limits.-Certified on a variety of optical and high-power electron microscope imaging systems.-Ability to troubleshot electronic, mechanical, computer-driven, and software-related issues.-Continually research cost-saving ideas for consumables and processes to maximize department budget.-Review/update/create documentation for tool operation and maintenance to ensure ISO-9001 compliance.-Develop trend analysis for consumables to predict/schedule replacement before failure, minimizing downtime.

-Service/install/upgrade automated laboratory equipment at clinical laboratories and pharmaceutical facilities.-Maintained over 110 pieces of equipment throughout Mid-Atlantic region.-Worked from home to provide equipment service and software support while managing parts inventory to maximize ‘first-response’ repair.

-Service/install/upgrade critical care equipment in renal care, cardiovascular heart pumps, perfusion and apheresis blood component technology.-Interface with dialysis and blood center technicians, RN’s, and heart surgeons to ensure good communication of customer concerns and to provide customer solutions.-Manage customer base of over 95 pieces of equipment throughout the Philadelphia area, while maintaining over 98% on-time PM completion.-Work with limited supervision. Maintain inventory to support equipment base.-Participated in monthly team meetings to ensure maximum utilization of territory resources.-Member of BETA computer automation team, assisting in validating/testing laptop software for documenting service and maintaining inventory.-Install/service CENTURYNET networking system on dialysis equipment for maintaining patient/machine records.-Periodic nationwide travel as technical specialist for escalated equipment issues.

-Install/service/upgrade Prophet 21 mainframe computer systems.-Perform on-site training of basic computer administration responsibilities.-Provide technical support for new customers and installation technicians.-Responsible for overnight/weekend upgrades for larger customers.

Associates, Computer Engineering Technology

Education record