PRODUCT DEVELOPMENT:RESPONSIBILITIES• Bridging communication between senior stakeholders and a 3rd party development team• Functional and non-functional requirement elicitation• Authoring user stories and wire frames• Functional and data specification• Coordination sprints and backlog management• UAT, deployment communication• Training and supportACHIEVEMENTS• As part of a team of 4; successfully delivering the redevelopment and roll out of a £1m primary venue sourcing application within a testing post-acquisition environment, across recently merged global divisions• Through functional enhancements; reducing key process times by over 20%• Achieving minimal downtime through a 6 phased diligent feature-dependent roll out• Effectively balancing the role of product business analyst with managing the reporting functionSKILLS Agile, Jira, Process modelling, Communication, Project management, Product management, Problem solving BUSINESS INTELLIGENCE:RESPONSIBILITIES• Line-management; 1 Data Analyst• Reporting lead: London, New York, Hong Kong+• Complex data migration and aggregation• Visualisations• Repository and portal management• Client, Commercial, Operations, Financial; reportingACHIEVEMENTS• Transformation of reporting suite (from Excel to Tableau) leading to 75% time reduction in report generation• Earning industry recognition for advanced reporting breadth and data lead business strategy• Leading the implementation of the of the BI application and roll out of global reporting processes in New York• Received an internal Innovation award for commission reporting and ad-hoc analysis for successful tenders• Supporting in the design and specification of a data warehousing project which ensures continued reporting delivery throughout phased system migration as well as improve the performance of data processingSKILLS People management, Advanced Tableau, Advanced Excel, Data aggregation, Process implementation

RESPONSIBILITIESBusiness Process Reengineering project, particular focus in process modelling, soft requirement elicitation, succeeding in saving AFCB significant annual costs based on quantified benefits brought by the recommended processes. Achieved 81%SKILLSSystems Analysis, Business Analysis, Business Process Management, Change Management, Driving Change, Process Modelling, Innovation, Communication, Requirements Engineering, Project Mgmt

RESPONSIBILITIES• Knowledge Management Stream Champion (Local Project Management)• Influenced departmental change towards ITIL Best Practice Knowledge Mgmt• Managed project locally• WREF Application Support Analyst (Level 2 Support)• Unified Business Analytics project (ONE Service): Business Analyst• Shared Financial Services: Business Analyst• ITIL Implementation• Financial Reporting/ Analysis• Continuous Improvement Measures