IT Manager: Led IT operations for North America Seatbelts (CA/US/MEX) manufacturing and warehouse facilities with 1000+ users. Owned product line local operations including IT Operations, local applications support, ERP integration support and IT customer service (Help Desk) in Mexican Operations.IT Project Management: Extensive experience in project management, implementation and training mostly in Human Resources, Mexican Payroll, Accounting, Accounts Payable, Budgeting and Financial Report Writer (ADAM). Providing telephone, on site and electronic support to customer base along US-Mexico Border (Mainly on the “maquila industry”). Provided AS/400 (IBM) Services such as Operating System Upgrades, Performance Audit, Performance Tuning, Connectivity, Setup and Configuration.IT Service Desk Manager: Experience on the IT service delivery functions. IT Operations included Computer Operations for Data Centers, IT Support Center (Help Desk) providing Level I support and break/fix maintenance for manufacturing plants and warehouse, Technology Deployment Services, which handled procurement, staging, configuration, deployment and installation of the IT hardware assets. IT Production Services providing with local IT asset management and operational management process controls and the Disaster Recovery Plan.Specialties: Implemented controls and passed bi-annual Sarbanes-Oxley (SOX) audits for the local IT applications in scope.Bilingual (English and Spanish), Excellent Customer Service, Problem Solver, Can-do attitude, Budget planning, Vendor Management.