Global Project Management: Led and managed large-scale IT projects across multiple international locations including the USA, Canada, Brazil, and EMEA regions. Focused on delivering Cisco Customer Experience (CX) solutions to top-tier clients such as Deloitte and Toronto-Dominion Bank.Technical Expertise: Specialized in a broad range of Cisco technologies, including Enterprise Networking, Data Center, Security, Cloud, Collaboration, Service Provider, and Automation solutions. Ensured alignment of technical solutions with client needs.Leadership and Coordination: Demonstrated leadership in conducting and facilitating meetings, coordinating project teams, and steering projects towards successful completion.Project Tracking and Reporting: Proficient in utilizing various tools such as Jira, ServiceNow, and Tableau for project tracking, analysis, and reporting. Ensured transparent and accurate communication of project status and metrics.Tool Proficiency: Leveraged an array of Cisco tools effectively to enhance project management efficiency and deliver on critical business objectives.

IT Project Manager, leading financial projects with Citibank.- Documentation of processes, monitoring and follow up of Product Roadmap to transition SWIFT to ISO 20022- In charge of meetings and presentations of project status with product team and coordination of international teams to ensure activities alignment in accordance to estimated project plan,

Project Coordination: Spearheaded the coordination between Engineering, PMO, and IT teams for the implementation and provisioning of infrastructure to support client and internal technology projects. Utilized PMI tools and best practices for efficient project management.Technical Project Management: Played a pivotal role in managing technical aspects of various projects including site builds, data center migrations, network and firewall setups, and integration of SaaS cloud partner configurations.Project Planning and Execution: Developed detailed work plans and formal Work Breakdown Structures (WBS) to ensure efficient project execution. Managed project scope, timelines, budgets, and success metrics.Conflict Resolution and Risk Management: Provided immediate conflict resolution, managed risks throughout project lifecycles, and ensured timely issue escalation and resolution, meeting or exceeding SLAs.Communication and Reporting: Created and delivered presentations for project initiation and closure. Ensured rigorous change management and timely project status reporting.Knowledge Management: Maintained a knowledge base of lessons learned and conducted thorough project documentation and knowledge transfer to Technical Account Management and IT Operations.

Project Coordination: Efficiently coordinated the AT&T Fiber installation process, ensuring all activities align with project timelines and standards.Milestone Monitoring: Vigilantly monitored and controlled installation milestones, guaranteeing timely completion of deliverables.Technical Support: Provided expert networking support for BVOIP integrated solutions, addressing complex technical inquiries during installation phases.Communication and Reporting: Maintained clear and consistent communication with the account team and customers, delivering status updates and managing escalations effectively.Problem Resolution: Actively engaged with higher-tier support to resolve installation phase issues promptly.Customer Interaction: Maintained direct communication with U.S.-based customers and account teams through phone and email, efficiently managing status reports and escalations.Risk Management: Handled jeopardize codes to identify and report installation delays, implementing strategies to mitigate resource impact.Escalation Management: Proactively escalated issues to support teams, minimizing delays and ensuring adherence to milestone deliverables.Project Documentation: Concluded and meticulously documented installation projects across all platforms, facilitating comprehensive reporting to identify areas for improvement.

Project Deployment and Management: Expertly managed the deployment of IT projects under the NMS (Networking Management Solutions) contract across LATAM. Oversaw all project phases including planning, execution, monitoring, and closure, ensuring alignment with service requests and final implementations.Technical Coordination and Strategy: As the lead Technical Architect, effectively coordinated with the Service Delivery team to define the scope of networking projects and implementations. Focused on meeting the demands and needs of AT&T/IBM commercial accounts and IBM Managed Networks for clients in the US, Canada, and LATAM region.Documentation and Communication Management: Responsible for documenting meeting notes, conducting follow-ups, and managing communications, schedules, procurement, and resources. Aimed to optimize revenue generation and ensure the delivery of high-quality results.Technical Design and Integration: Collaborated with Network Engineers to finalize technical designs and ensure seamless Physical Network Connectivity integration into IBM data centers (GSNI, OneNetwork).Client Consultation and Solution Development: Worked closely with AT&T Client Sales Executives (CSE) to develop tailored technical solutions and pricing strategies. Crafted Technical Solution Documents to provide detailed activity descriptions and high-level network designs, based on specific customer requirements.

Key CompetenciesTechnical Expertise: Proficient in Huawei Virtualization and Storage technologies, including E9000 and RH Servers, T Series OceanStor, FusionSphere, Eudeumon FW, ManageOne monitoring software, and Open Cloud solutions.Training and Development ResponsibilitiesProject Lifecycle Management: Successfully managed the entire lifecycle of training projects across LATAM, including planning, execution, monitoring, and closure, adhering to standard practices.Skill Set Definition and Assessment: Defined necessary skill sets for various roles and conducted performance assessments to identify skill gaps.Training Program Design: Created comprehensive training programs tailored to the skills needed, incorporating a balance of formal and informal development activities.Material Development: Designed and developed course materials, handouts, manuals, and exercises, ensuring alignment with learning objectives.Training Delivery: Delivered training programs in diverse settings including formal classrooms, informal on-site sessions, and online platforms like e-learning and webinars.Learner Support and Coaching: Provided ongoing support and coaching to learners, utilizing learning technologies to enhance skill development.Training Effectiveness Evaluation: Evaluated the effectiveness of training programs and learning outcomes, ensuring continuous improvement in training delivery.Record Keeping and Resource Management: Maintained detailed records of learner development and efficiently managed training resources and equipment.

Stakeholder Collaboration: Collaborated with key stakeholders to secure necessary resources for planned activities, ensuring alignment with organizational goals.Operations Management: Drove day-to-day operations, delivering on the organization's business process and operational deliverables. Managed multiple concurrent projects, overseeing business process systems and tools to support organizational needs.Project Management: Developed and managed cross-functional timelines, identified risks, and managed scope and resource changes. Monitored progress against plans to ensure timely delivery of projects.Issue Resolution and Escalation: Identified, escalated, and drove the resolution of issues impacting project deliverables. Provided leadership to ensure effective problem-solving and follow-through.Communication and Reporting: Regularly communicated status updates to management and executives in both formal and informal settings. Developed key business metrics and KPIs, driving analysis and management reporting to measure achievement of business goals.Cross-Functional Leadership: Worked closely with Executive Leadership, Product Management, Engineering, Segments, and cross-functional partners like Finance and HR. Drove top priorities, framed, and communicated executive-level initiatives and directives.Strategic Project Management: Managed strategic business operations projects, including initiatives to improve internal operations and processes. Provided leadership to ensure the proper level of measurement and follow-through.

Primary Responsibilities: Served as the Tier 1 point of contact within Cisco's Technical Assistance Center (TAC), specializing in security issues related to the Cisco ASA Appliance. Handled a wide range of challenges including routing issues, access lists, protocol problems, video conferencing, and various networking issues. Utilized deep knowledge of networking, essential for effective troubleshooting and problem resolution in firewall border devices.Case Management Expertise: Successfully resolved over 1000 cases in the Cisco security team, demonstrating a strong capability in addressing and solving customer issues.Technical Qualifications: Possessed CCNA and CCNP security level knowledge, essential for resolving complex network issues. Specialized in the Adaptive Security Appliance (ASA) and the new ASA 5500X Family of Cisco products.Professional Development: Completed specialized training in Intrusion Prevention System (IPS), further enhancing security expertise.Career Progression: Recognized for exceptional performance and promoted to Team Manager of the Email Security Appliance Team within one year.

Sales pre and post support Engineer on Electronics alternative medicine devices such as computerized health scanners.I was in charge of promoting sales strategies to penetrate, retain and grow market using Websites, adwords and relevant videos campaigns.Based on market evaluation and campaign scoring would create and identify business opportunities to increase sales revenue.Medical visitor to negotiate, promote and educate customers in the correct use and implementation of medical devices such as TENS, electroacupunture devices, podal therapy devices, ozone and iridology diagnostic devices.

Advisoring on logistics, technical troubleshooting, managing of quality systems, power productions and facility maintenance. High profile advisor to Colombia Air Force Military officers and subofficers.

Business Contact Management: Responsible for managing business contacts, playing a pivotal role in establishing and nurturing commercial relationships.Client Acquisition in IT: Focused on capturing new clients, utilizing strategic approaches to expand the client base in the IT sector.Project Management for Web Implementation: Oversaw the implementation of web projects, ensuring timely and efficient execution from conception through to completion.

Project Management Approach: Employed PMI methodology to effectively manage and deliver projects, ensuring adherence to best practices in project management.Team Coordination and Alignment: Collaborated closely with diverse teams, including development, networking, telecommunications, and account management teams, to ensure the timely and professional delivery of project outcomes for the Microsoft account.Regional Project Oversight: Conducted wellness meetings to report on the status of various projects across LATAM, including key regions such as Mexico, Brazil, Argentina, Colombia, and Chile.

- Radar Technician in Hemispheric Radar System with Master GSS Subcontractor for ITT Corp. - Advisor on logistics, technical troubleshooting, managing of quality systems, power productions and facility maintenance. - High profile advisor to Colombia Air Force Military officers and sub-officers.