Daniel Ross Email & Phone Number

Parker, CO, US

Purchase, NY, US

Los Gatos, California, US

Primary responsibilities included leading the worldwide help-desk support team for all Laptop, Okta (Single Sign-On (SSO), Slack, G Suites and monitoring of Mac OS X Server and other infrastructure. I managed a fleet of 700+ macOS and 50+ iOS/tvOS Devices via Jamf Pro along with providing users first-class self-help via Jamf Pro self-service as well as.

• Joined Live Consulting initially as a Live Admin but was promoted in early 2016 to a new internalposition to support our growing needs on the Live Desk and shift in how ticket flow was handledthrough the entire company.
• Monitored and helped diagnose any server outages and backup related errors via monitoring toolsmanaged by the Live Desk Team. Worked with all members of the service side to help effectivelycommunicate downtime updates.
• While working in the field was responsible for all on site tickets and check in with points of contact aswell as check all hardware for any errors or issues and proceeding with coordinating replacement orrepairs along.
• Helped manage and update internal Wiki and other various internal systems for all teams to ensureall documentation was updated.
• Responsible for being first responder to tickets and any incoming calls.
• In addition worked with engineers on various tasks and deployments that could be done remotelysuch as AV install deployments and software upgrades at various client sites and to remote users.

Denver, CO, US

• Responsible for managing all aspects of our client’s internal network infrastructure and servers, providing daily desktop and user support.
• Working with fellow team members was able to get a client back up and running overnight when they were hit with the crypto locker virus and no downtime was experienced by the client.
• Help educate and mentor new staff members to be able to assist any clients as well as show all new hires tools and systems we used to help increase productivity from the entire team.
• Work with other teams on a continuous basis to make sure our clients technology is working and secure while at the same time ensuring that the technology they utilized was kept current or always coordinated in.

I have been volunteering for the MacInTech user group for well over 10+ years providing technical support as well as introducing members to a wide variety of Apple software and hardware products as well as educating users on various 3rd party hardware and software solutions. In recent months I have hosted several of the most attended events in recent.

Washington, District Of Columbia, US

Provided world class support to users in the Denver area office as well as continued support to worldwide user base at 15+ Locations as well as remote users.Helped successfully start up the Denver office from an initially planned 60 users to over 1,000+ users without any delays or setbacks for getting equipment in place and network equipment setupMy main.

Pittsburgh, PA, US

Provided support to over 2,000+ internal staff in multiple states supporting various computer hardware, various mobile devices, software including Office 2003 and 2007, Citrix Based apps and configuration of e-mail accounts in addition to any vendor hardware placed on site. Support outside vendors accessing Urban systems.Worked closely with staff via.

Cupertino, California, US

Worked with a team of highly skilled individuals in a fast paced environment with constant changes at many times due to business trends. Part of several very successful product launches including the iPhone.Managed any new hardware rollouts and maintenance, software setups, networking both wireless and wired. In addition to this I also educated and trained.