• Directed team in the physical inspections, operations evaluations, operating and capital budget preparation, along with the execution of strategic asset plans in a portfolio containing 15 units across northern Illinois. • Value-add accomplishments: * Grew monthly operating revenue over 6% in the last 12 months. * Achieved 100% occupancy for 11 straight years. * Attended monthly rental collections at 100% for 15 straight years. * Accomplished 100% lease renewal.• Developed turnaround strategies for distressed properties.• Resolved complex property management operations issues. • Provided superior customer service as main point of contact for lenders, servicers, and clients. • Oversaw property management team to implement and manage value creation strategies. • Established and managed accounting procedures through QuickBooks including accounts receivable, accounts payable, and payroll processes.• Strategically budgeted and executed all sub-contracting and financial responsibilities for both commercial and residential real estate.• Functioned as Project Manager on several developments, wherein extensive coordination between state and local municipalities was priority. • Established operational objectives and work plans and delegated assignments to staff, assuring that corporate and conservator deadlines were consistently met.

• Regularly handled cash flow of $10M+ monthly with a failure rate of less than 0.5%.• Fostered and cultivated fluid communication channels across different teams, ultimately resulting in surpassing the goal of opening 100 locations in one year, exceeding expectations by 20%.• Formulated marketing plan in collaboration with Chief Marketing Officer that directed marketing campaign processes implemented to outperform competition and drive bottom line growth.• Oversaw and facilitated implementation of technology initiatives, such as Salesforce, to support tools for increased efficiency and productivity.• Devised and implemented extensive quality control procedures that reduced repetitive service calls by 90%.• Established security procedures, maintenance schedules, and insurance coverage on assets such as facilities, vehicles, and various other equipment.• Collaborated with Senior Manager to formulate, execute, and measure performance on marketing plan on both existing and potential customers to achieve current and future goals. • Prepared, organized, analyzed, and presented reports for project management team by data mining information from various sources. Skillfully built financial models and scenarios, enabling improved opportunities to analyze data, ultimately resulting in producing bottom-line business benefits.

• Reduced failure rate of 12%+ for 600 locations by developing and employing cash management procedures through metrics and information analysis.• Ultimately reduced cash flow by $3M improving cash reporting procedure plan.• Increased efficiency of route management organization by 27% in state of Illinois.• Proactively trained Call Center personnel to think creatively and use diverse ideas to solve problems. • Developed and enforced written procedures through the use of flowcharts for Call Center to efficiently eliminate service calls and control client management issues.

• Recognized as a Top 5 producing new salesperson, generating $4M+ in asset management.• Structured and executed numerous successful business and financial seminars.

• Built the Trader/Broker group from a one person operation to the largest group in the Ten Year Note Option pit with 6 Trader/Brokers. • Managed accounts receivable, accounts payable, and payroll and budgeting processes

10 Year Note Option:Increased order flow over 40%Dealt with in house trader to execute trade in a timely manner.