• Debugged and documented coding errors related to assets, third-party integrations, and internal tooling. • Researched and developed live chat systems to be integrated with the website.• Designed and programmed a client-facing help center via custom HTML and CSS. • Verified shipping logistics, order history, and inventory quantities to customers while replying to high-volume email requests with CRM systems such as Zendesk and Intercom. • Organized and aggregated product SKUs with back-end databases to improve site merchandising using SQL.• Trained new hires and designed help manuals to reference during the onboarding phase.

• Collected inventory on gallery merchandise and e-commerce products.• Processed and packaged posters and vinyl for all shipping orders.• Designed flyers for social media promoting in-store events.

• Provided product demonstrations during E2, E3, and Oculus Connect to Ubisoft developers.• Aided the technical support team to ensure stable network connectively during the conferences. • Generated surveys to gather analytics regarding consumer confidence when using VR headsets.

• Oversaw multiple client projects to completion under deadlines.• Designed flyers, posters, and vinyl wraps for local businesses.• Engaged with in-store customers while operating Revel systems.