Daniel Fernandes Vaz
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Daniel Fernandes Vaz Email & Phone Number

Technical Support Specialist at Toast, SaaS at Toast
Location: Dublin, County Dublin, Ireland 8 work roles 1 school
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Current company
Toast
Role
Technical Support Specialist at Toast, SaaS
Location
Dublin, County Dublin, Ireland
Company size
1604 employees

Who is Daniel Fernandes Vaz? Overview

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Quick answer

Daniel Fernandes Vaz is listed as Technical Support Specialist at Toast, SaaS at Toast, a company with 1604 employees, based in Dublin, County Dublin, Ireland. AeroLeads shows a matched LinkedIn profile for Daniel Fernandes Vaz.

Daniel Fernandes Vaz previously worked as Technical Support Specialist at Toast and Service Delivery Ops Senior Analyst at Accenture. Daniel Fernandes Vaz holds Logistics Technician from Instituto Do Emprego E Formação Profissional, Lisbon, Cascais.

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Toast

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Profile bio

About Daniel Fernandes Vaz

Multilingual customer service professional, highly motivated and competent. 12 years of experience in BPO across different industry sectors, which included social media platform, banking, consumer electronics appliances and IT industries across EMEA, LATAM and APAC regions. Currently leading a team of 22 individuals in a fast-paced environment and recently nominated as Team Lead of the month in March 2022. Key skills include problem solving RCA with customer centric approach, oriented to detail and client focused with ability in embracing all challenges providing quality results to the clients assuring high level of customer satisfaction. Able to work with minimal supervision, creative mindset and able to adjust to any team.

Listed skills include Microsoft Excel, Microsoft Word, Bmc Remedy, Microsoft Outlook, and 17 others.

Current workplace

Daniel Fernandes Vaz's current company

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Toast
Toast
Technical Support Specialist at Toast, SaaS
boston, massachusetts, united states
Website
toasttab.com
Employees
1604
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8 roles

Daniel Fernandes Vaz work experience

A career timeline built from the work history available for this profile.

Technical Support Specialist

Current
Toast

Dublin, County Dublin, Ireland

Apr 2024 - Present

Service Delivery Ops Senior Analyst

Accenture

Ireland

Jul 2021 - Nov 2023

Quality Analyst

Accenture

County Dublin, Ireland

- Quality Audits for all segments- Root Cause Analysis (RCA) for low satisfaction surveys- Provide constructive feedback to agents on a regular basis- Identify knowledge gaps/improvement opportunities through QA/RCA analysis and create action plans- Optimization of global processes and workflows- External audits as Independent Quality Auditor for different.

Sep 2018 - Jul 2021

Technical Support Specialist

Accenture

County Dublin, Ireland

YouTube client support. Supported markets EMEA and LATAM (Portuguese and Spanish)- Support clients from EMEA and LATAM with queries about monetization, Google AdSense, YouTube Analytics, Content ID, video uploads, verification badge, custom URL and Copyright- Troubleshoot and resolve customer issues- Customer education on processes, policies, community.

Jan 2017 - Aug 2018

Technical Support Specialist, For Neato Robotics

Concentrix

Swords, Leinster, Ireland

Supported languages: English and Spanish- Support customers from USA, Canada, UK, Ireland and Spain via phone, online chat and email- Provide effective and efficient first line technical support (answer questions, solve problems using troubleshooting or RMA)- Support as floorwalker (suggesting troubleshooting and explaining policies)- Always met the.

Jul 2016 - Dec 2016

Technical Support Specialist, For Microsoft Surface

Concentrix

Swords, Leinster, Ireland

Supported languages: Portuguese and Spanish- Support Microsoft Surface customers with hardware and software issues by phone, online chat and email- Handle customers’ complaints and provide solutions- Cross selling of Microsoft products to the existing clients

Apr 2015 - Jun 2016

Site Manager

Xerox

Tagus Park

- High level of business to business (B2B) support- Troubleshoot malfunctions and remotely update the software via IP address- Control levels of the hired services- Process orders and look after deliveries- Update inventory movements

Jun 2011 - Feb 2015

Logistics Technician

Lg Electronics

Quinta Da Fonte

- Look after the return material authorization (RMA)- Carry out monthly inventory and analysis (stock management)- Direct contact with carrier companies, customers and service centers- Schedule deliveries, collections and resolve associated incidents- Look after shipping costs, accounting and invoices analysis

May 2010 - Feb 2011
Team & coworkers

Colleagues at Toast

Other employees you can reach at toasttab.com. View company contacts for 1604 employees →

CG Chetan G. Chetan G. Colleague at Toast San Francisco, California, United States, United States View → BP Brianna Pasewalk Brianna Pasewalk Colleague at Toast Omaha, Nebraska, United States, United States View → LP Laurel Perri Laurel Perri Colleague at Toast Boston, Massachusetts, United States, United States View → KF Kevin F. Kevin F. Colleague at Toast Omaha Metropolitan Area, United States View → DW David Welch David Welch Colleague at Toast Woburn, Massachusetts, United States, United States View → CM Cosme Marcial Genchi Cosme Marcial Genchi Colleague at Toast Omaha, Nebraska, United States, United States View → TB Tianna B. Tianna B. Colleague at Toast Omaha, Nebraska, United States, United States View → SC Samantha Centretto Faulk Samantha Centretto Faulk Colleague at Toast La Vista, Nebraska, United States, United States View → RK Ronan Kenny Ronan Kenny Colleague at Toast Gainesville, Virginia, United States, United States View → WG Will Gottner Will Gottner Colleague at Toast Omaha, Nebraska, United States, United States View →
1 education record

Daniel Fernandes Vaz education

  • Instituto Do Emprego E Formação Profissional, Lisbon, Cascais
    Instituto Do Emprego E Formação Profissional, Lisbon, Cascais
    Logistics Technician
FAQ

Frequently asked questions about Daniel Fernandes Vaz

Quick answers generated from the profile data available on this page.

What company does Daniel Fernandes Vaz work for?

Daniel Fernandes Vaz works for Toast.

What is Daniel Fernandes Vaz's role at Toast?

Daniel Fernandes Vaz is listed as Technical Support Specialist at Toast, SaaS at Toast.

Where is Daniel Fernandes Vaz based?

Daniel Fernandes Vaz is based in Dublin, County Dublin, Ireland while working with Toast.

What companies has Daniel Fernandes Vaz worked for?

Daniel Fernandes Vaz has worked for Toast, Accenture, Concentrix, Xerox, and Lg Electronics.

Who are Daniel Fernandes Vaz's colleagues at Toast?

Daniel Fernandes Vaz's colleagues at Toast include Chetan G., Brianna Pasewalk, Laurel Perri, Kevin F., and David Welch.

How can I contact Daniel Fernandes Vaz?

You can use AeroLeads to view verified contact signals for Daniel Fernandes Vaz at Toast, including work email, phone, and LinkedIn data when available.

What schools did Daniel Fernandes Vaz attend?

Daniel Fernandes Vaz holds Logistics Technician from Instituto Do Emprego E Formação Profissional, Lisbon, Cascais.

What skills is Daniel Fernandes Vaz known for?

Daniel Fernandes Vaz is listed with skills including Microsoft Excel, Microsoft Word, Bmc Remedy, Microsoft Outlook, Customer Service, Teamwork, Customer Satisfaction, and Troubleshooting.

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