Technical Support Specialist
Current
Apr 2024 - Present
AeroLeads people directory · profile
Daniel Fernandes Vaz Email & Phone Number
Technical Support Specialist
at
Toast
LinkedIn matched
✓ Verified Jul 2026
3 data sources
Profile completeness 100%
Current company
Role
Technical Support Specialist
Location
Dublin, County Dublin, Ireland
Company size
Who is Daniel Fernandes Vaz? Overview
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Quick answer
Daniel Fernandes Vaz is listed as Technical Support Specialist at Toast, a with 1604 employees, based in Dublin, County Dublin, Ireland. AeroLeads shows a matched LinkedIn profile for Daniel Fernandes Vaz.
Daniel Fernandes Vaz previously worked as Service Delivery Ops Senior Analyst at Accenture and Quality Analyst at Accenture. Daniel Fernandes Vaz holds Logistics Technician from Instituto Do Emprego E Formação Profissional, Lisbon, Cascais.
Company email context
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Toast
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Profile bio
About Daniel Fernandes Vaz
Multilingual customer service professional, highly motivated and competent. 12 years of experience in BPO across different industry sectors, which included social media platform, banking, consumer electronics appliances and IT industries across EMEA, LATAM and APAC regions. Currently leading a team of 22 individuals in a fast-paced environment and recently nominated as Team Lead of the month in March 2022. Key skills include problem solving RCA with customer centric approach, oriented to detail and client focused with ability in embracing all challenges providing quality results to the clients assuring high level of customer satisfaction. Able to work with minimal supervision, creative mindset and able to adjust to any team.
Listed skills include Microsoft Excel, Microsoft Word, Bmc Remedy, Microsoft Outlook, and 17 others.
Current workplace
Daniel Fernandes Vaz's current company
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Toast
8 roles
Daniel Fernandes Vaz work experience
A career timeline built from the work history available for this profile.
Service Delivery Ops Senior Analyst
Jul 2021 - Nov 2023
Quality Analyst
- Quality Audits for all segments- Root Cause Analysis (RCA) for low satisfaction surveys- Provide constructive feedback to agents on a regular basis- Identify knowledge gaps/improvement opportunities through QA/RCA analysis and create action plans- Optimization of global processes and workflows- External audits as Independent Quality Auditor for different sites- Leading cross-site calibrations
Sep 2018 - Jul 2021
Technical Support Specialist
YouTube client support. Supported markets EMEA and LATAM (Portuguese and Spanish)- Support clients from EMEA and LATAM with queries about monetization, Google AdSense, YouTube Analytics, Content ID, video uploads, verification badge, custom URL and Copyright- Troubleshoot and resolve customer issues- Customer education on processes, policies, community guidelines and features - Provide feedback related to tools and processes improvement- Achieve targets such as QA, SLA and PSAT- Queue management of the team
Jan 2017 - Aug 2018
Technical Support Specialist, For Neato Robotics
Supported languages: English and Spanish- Support customers from USA, Canada, UK, Ireland and Spain via phone, online chat and email- Provide effective and efficient first line technical support (answer questions, solve problems using troubleshooting or RMA)- Support as floorwalker (suggesting troubleshooting and explaining policies)- Always met the quarterly individual performance based on handle time, resolution and customer satisfaction
Jul 2016 - Dec 2016
Technical Support Specialist, For Microsoft Surface
Supported languages: Portuguese and Spanish- Support Microsoft Surface customers with hardware and software issues by phone, online chat and email- Handle customers’ complaints and provide solutions- Cross selling of Microsoft products to the existing clients
Apr 2015 - Jun 2016
Site Manager
- High level of business to business (B2B) support- Troubleshoot malfunctions and remotely update the software via IP address- Control levels of the hired services- Process orders and look after deliveries- Update inventory movements
Jun 2011 - Feb 2015
Logistics Technician
- Look after the return material authorization (RMA)- Carry out monthly inventory and analysis (stock management)- Direct contact with carrier companies, customers and service centers- Schedule deliveries, collections and resolve associated incidents- Look after shipping costs, accounting and invoices analysis
May 2010 - Feb 2011
Team & coworkers
Colleagues at Toast
Other employees you can reach at toasttab.com. View company contacts for 1604 employees →
JC
Joanne Chen
Colleague at ToastBoston, Massachusetts, United States
View →
JO
Jenel O.
Colleague at ToastUnited States
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KG
Kristopher Gallow, Apma®
Colleague at ToastSan Antonio, Texas, United States
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KM
Kaley Morris
Colleague at ToastGreater Boston, United States
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DT
Dawn Truxillo
Colleague at ToastAustin, Texas Metropolitan Area, United States
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CH
Charles Harkey
Colleague at ToastOmaha, Nebraska, United States
View →
AN
An Nguyen
Colleague at ToastOmaha Metropolitan Area, United States
View →
AB
Alex Brown
Colleague at ToastPapillion, Nebraska, United States
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DL
Diana Le
Colleague at ToastOmaha, Nebraska, United States
View →
BO
Bill Oyet
Colleague at ToastOmaha, Nebraska, United States
View →
Joanne Chen
Colleague at ToastBoston, Massachusetts, United States
View →
JO
Jenel O.
Colleague at ToastUnited States
View →
KG
Kristopher Gallow, Apma®
Colleague at ToastSan Antonio, Texas, United States
View →
KM
Kaley Morris
Colleague at ToastGreater Boston, United States
View →
DT
Dawn Truxillo
Colleague at ToastAustin, Texas Metropolitan Area, United States
View →
CH
Charles Harkey
Colleague at ToastOmaha, Nebraska, United States
View →
AN
An Nguyen
Colleague at ToastOmaha Metropolitan Area, United States
View →
AB
Alex Brown
Colleague at ToastPapillion, Nebraska, United States
View →
DL
Diana Le
Colleague at ToastOmaha, Nebraska, United States
View →
BO
Bill Oyet
Colleague at ToastOmaha, Nebraska, United States
View →
1 education record
Daniel Fernandes Vaz education
-
Instituto Do Emprego E Formação Profissional, Lisbon, Cascais
FAQ
Frequently asked questions about Daniel Fernandes Vaz
Quick answers generated from the profile data available on this page.
What company does Daniel Fernandes Vaz work for?
Daniel Fernandes Vaz works for Toast.
What is Daniel Fernandes Vaz's role at Toast?
Daniel Fernandes Vaz is listed as Technical Support Specialist at Toast.
Where is Daniel Fernandes Vaz based?
Daniel Fernandes Vaz is based in Dublin, County Dublin, Ireland while working with Toast.
What companies has Daniel Fernandes Vaz worked for?
Daniel Fernandes Vaz has worked for Toast, Accenture, Concentrix, Xerox, and Lg Electronics.
Who are Daniel Fernandes Vaz's colleagues at Toast?
Daniel Fernandes Vaz's colleagues at Toast include Joanne Chen, Jenel O., Kristopher Gallow, Apma®, Kaley Morris, and Dawn Truxillo.
How can I contact Daniel Fernandes Vaz?
You can use AeroLeads to view verified contact signals for Daniel Fernandes Vaz at Toast, including work email, phone, and LinkedIn data when available.
What schools did Daniel Fernandes Vaz attend?
Daniel Fernandes Vaz holds Logistics Technician from Instituto Do Emprego E Formação Profissional, Lisbon, Cascais.
What skills is Daniel Fernandes Vaz known for?
Daniel Fernandes Vaz is listed with skills including Microsoft Excel, Microsoft Word, Bmc Remedy, Microsoft Outlook, Customer Service, Teamwork, Customer Satisfaction, and Troubleshooting.
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