Daniel Velado
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Daniel Velado Email & Phone Number

Major Incident Manager at Paymentology
Location: San Salvador, El Salvador, El Salvador 7 work roles 2 schools
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Current company
Role
Major Incident Manager
Location
San Salvador, El Salvador, El Salvador
Company size

Who is Daniel Velado? Overview

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Quick answer

Daniel Velado is listed as Major Incident Manager at Paymentology, a company with 378 employees, based in San Salvador, El Salvador, El Salvador. AeroLeads shows a matched LinkedIn profile for Daniel Velado.

Daniel Velado previously worked as Regional Technical Support Manager at Paymentology and Data Analyst at Sirius Support. Daniel Velado holds Telecommunications Engineering from Universidad Don Bosco.

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Paymentology

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Profile bio

About Daniel Velado

-Analytical skills on problem solving based on driving for results and performance management.-Administrative knowledge focused on the profit generation including but not limited to Project Management, Lean Six Sigma, Theory of Variation, SCRUM, processes implementation and best practices.-Advanced Microsoft Office and Google Docs knowledge for reporting.-Programming knowledge oriented to objects, automated systems and Equipment monitoring, SQL and Python.

Current workplace

Daniel Velado's current company

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Paymentology
Paymentology
Major Incident Manager
San Salvador, El Salvador
Employees
378
AeroLeads page
7 roles

Daniel Velado work experience

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Major Incident Manager

San Salvador, El Salvador

Regional Technical Support Manager

Current
Nov 2021 - Present

Technical Support Engineer

Crossover for Work. (October 2018 - Current)Imports: End-to-end import process for newly acquired software.Central Support: Support engineer for Saas software.

Oct 2018 - Jul 2021

Technical Support Specialist

San Salvador, El Salvador

Phone, email and chat world wide support for G Suite applications for small, medium and large corporate business.-Advanced email management: IMAP, POP, Exchange, SMTP connections (including relays), Email authentication and spoofing prevention. -Advanced understanding of web technologies (HTML, XML, HTTP protocols) to troubleshoot browsing/network.

Feb 2014 - Oct 2018

Team Supervisor

San Salvador, El Salvador

Dish Network- Tech Support - Supervisor (September 2012 July 2013) Supervision on the day to day for advanced tech support and sales agents.Dish Network - Retention -Supervisor (June 2011 September 2012) Daily supervision of direct reports in charge of retaining customers with high risk of leaving.

Jun 2011 - Jul 2013

Technical Support Specialist

San Salvador, El Salvador

Technical support for Latin America and Caribbean. Coaching, monitoring and training agents for driving accounts revenue generation through technical support calls.Gave bi-weekly training on new product releases and selling points and also sent the training material and other resources on a weekly basis to keep product knowledge up to date.

Aug 2009 - Jun 2011
Team & coworkers

Colleagues at Paymentology

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2 education records

Daniel Velado education

FAQ

Frequently asked questions about Daniel Velado

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What company does Daniel Velado work for?

Daniel Velado works for Paymentology.

What is Daniel Velado's role at Paymentology?

Daniel Velado is listed as Major Incident Manager at Paymentology.

Where is Daniel Velado based?

Daniel Velado is based in San Salvador, El Salvador, El Salvador while working with Paymentology.

What companies has Daniel Velado worked for?

Daniel Velado has worked for Paymentology, Sirius Support, Crossover For Work, Telus International Central America, and Stream Global Services.

Who are Daniel Velado's colleagues at Paymentology?

Daniel Velado's colleagues at Paymentology include Tsega Kum, Nikan Du Plessis, Rodrigo Alvira Álvarez, Rayvin Tamisin, and Snothile Dlamini.

How can I contact Daniel Velado?

You can use AeroLeads to view verified contact signals for Daniel Velado at Paymentology, including work email, phone, and LinkedIn data when available.

What schools did Daniel Velado attend?

Daniel Velado holds Telecommunications Engineering from Universidad Don Bosco.

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