● Utilized Salesforce online training tool Trailhead to gather essential technical skillsrequired for the position of Salesforce Administrator● Badges: 349● Trailhead Rank: Ranger (3x)● Superbadges: Lightning Experience Reports & Dashboard Specialist, Security Specialist● Badge(s) of Note: Drucker School MBA Essentials

● Accounts Receivable/ Payables● Multiple Bank Reconciliations, Financial Reporting, Budgeting,● Project and Team management,● Loan Management, Fund Stream Management, Payroll management (25+ employees),● Scheduling, and Communication with clients, vendors, and banks.

Training in Salesforce Administration, Computer Science, and Technology

Select projects: • Dashboard Developmento Implementation of planned and observed reporting requirements in a well-organized dashboard to drive awareness and transparency where no metrics or homepage existed before.o Introduction of Chatter and drove user adoption through one-on-one training and systematic phase out of 3rd party communication tools.• Report Building and Folder Managemento Translated NFP Director commentary on desired data visibility into new fields, new objects, new automations, report creation and customization.o Maintained data quality by implementing a folder directory, organizing hundreds of previously unfiltered reports into folders, identifying and deleting or merging duplicate reports, and archiving out of date reports. • User Training o Provided scheduled and on the spot user training on Lightning Platform basicso Provided support for the day-to-day management of tasks, often utilizing user engagement as an opportunity to train user on Salesforce best practices.o Creation of instructions, documentation, and cited resources for platform community.