Daniel Wells Email & Phone Number

Carrollton, Tx, Us

Remote

Dallas-Fort Worth Metroplex

Cultivates, plans, and leads workshops and individual lectures for screenplays and teleplays, creative writing, project templates, and project development; coaching sessions; screenplay coverage and consultation; community-based events; screenwriting services, including original screenplays, re-writes, weeklies, and production services.

Dallas-Fort Worth Metroplex

Chat and Phone Support for 180 Tier 1 Agents; supervisor response, includingfloor coverage, phone resolution and casework; 100% NPS as Tier I Agent;promoted four times in five months; Tier I, Payroll, Upskill, SME, and Tier II.

Lewisville, Tx

Financial Services Consultants are the front line of service excellence for retirement planning and management. Responsibilities include inbound/outbound calls; assisting clients through essential web-based support; assist clients with financial transactions and guidance through life-events, such as loans, cash withdrawals, and the transfer of assets; navigate clients through discussion and execution of retirement income needs with lifetime results. Founding team member of the Escalation Management Team which tracks, de-escalates, and resolves client issues; served as intermediary between conflicting business partners to implement global policies and procedures for 500+ financial consultants.

Frisco, Tx

Call Center Representative for pre-registering patients before hospital visits and stays. Responsibilities include: outbound and inbound calls with clients; data entry; confirmation of procedures; maintain call center metrics and goals; lead team with pre-payments prior to patient visit.

Responsibilities include: hire, train and lead team of fifteen within two departments; grand opening for first stores in The Woodlands and Oklahoma City; prioritize daily tasks; actionable communication in a timely manner to store manager, assistant managers, district regional manager, buying/buy planning teams and multiple support teams; oversee merchandise presentation and floor execution; teach and coach salespeople; lead business and drive results; manager-in-charge duties and follow-through; plan and execute inventory guidelines and expectations; maintain and maximize new concept store/fixtures; manage a $3.4 million dollar business and a $6.7 million dollar business; 2016 regional exceptional customer service recipient; event planning and execution; team-player mentality; maintain schedules for 15 team members