Daniel Hinton Email & Phone Number

Remote

Oversee medication refills, ordering, and tracking of prescriptions for Humana's CenterWell mail order pharmacy customers. Enroll customers in new medications and diabetic testing supplies. Educate customers on their medication plans and the implications of insurance stage changes.Coordinate orders for over-the-counter products and facilitate communication between pharmacies and doctors.

Casselbery, Fl

Recognized for exemplary performance in advancing training initiatives for our clients’ new projects and achieving outstanding customer service survey ratings.Facilitated the provisioning of electronic equipment and troubleshooting or replacement of faulty hardware, along with the installation of software tools for both mobile and PC platforms for State Farm staff.Managed the deployment of e-tokens and multi-factor authentication solutions to enable secure VPN access for personnel. Provided support to business partners and office locations in call routing, synchronized Outlook folders and calendars, and performed workstation unlocks using administrative credentials.Handled customer transactions, facilitated policy documentation, assisted in transferring insurance agents, reset computer passwords, manually restored access to customer online accounts, provided roadside assistance, and guided customers to relevant departments within State Farm.

Orlando, Florida, United States

Championed for cultivating and advocating strong relationships with Abbott Technical Consultants and Account Executives, demonstrated through successful guidance of critical testing locations in numerous contamination events. Praised for employing empathy, motivational interviewing, and effective communication under pressure to gather troubleshooting information.Valued for precision in addressing assistance requests, and for leading a team of approximately 90 technical service associates and product support agents in adhering to best practice procedures for troubleshooting and testing. Completed training on over 40 rapid diagnostic medical tests from various suppliers.Honored as Employee of the Month, serving as a DIGIVAL lateral flow analyzer product specialist and member of the technical product team leadership. Responsible for training staff on the operation and troubleshooting of the DIGIVAL device, and assisting in the development of DIGIVAL training materials.Available on-call once or twice monthly, day and night, for over a year, managing email and phone inquiries regarding all ID NOW Covid-19 tests across North America.

Orlando, Florida, United States

Distinguished as a role model for new staff, entrusted with mentoring 11 new hires through shadowing my customer interactions. Facilitated training sessions on the isothermal nucleic acid amplification ID NOW instrument, emphasizing best practices for testing Covid-19, Strep, Influenza, and RSV viruses.Addressed and resolved Covid-19 false positives, false negatives, and invalid test results for hospitals, CDC testing sites, government agencies, businesses, production studios, physician offices, and pharmacies. Documented product deficiency complaints, managed replacement of defective medical testing products and tools.Skilled in managing the Covid-19 BinaxNOW test and NAVICA phone application, as well as operating Afinion 1 and Afinion 2 HbA1c blood analyzers, clostridium difficile tests, multiple HIV tests, various lateral flow tests, bone disease indicators, pregnancy tests, and other diagnostic tools.

Orlando, Florida, United States

Provided personalized home tutoring emphasizing early childhood education in mathematics and literacy. Developed tailored assignments and educationalresources, delivered instruction on new concepts, and assessed student progress through homework evaluation.

Orlando, Florida Area

Debagged and unloaded packages for the small sorting morning team.Scan/sort unloaded boxes and organized packages by designation as needed. Occasional driver helper.

Lake Mary, Florida

Achieved exceptional sales performance in annual membership subscriptions and significantly enhanced early enrollment acquisitions for CPA learning events andconferences. Consistently earned a perfect 5/5 rating in customer satisfaction surveys.

Orlando, Florida Area

Fruit preparation for next day&same day use. Construction of the staple fruit flowerproducts.Submit orders for the store fruit delivery, organizing incoming deliveries, preparingchocolate dipped fruit with various toppings and designs.Drove delivery van as needed, phone and front desk guest interactions, opening thestore on Saturday and closing the store during the weekdays.

Orlando, Florida Area

Dine-in associate responsible for taking orders, maintaining the cleanliness of the lobbyand bathrooms, serving food, and monitoring/cooking fries and nuggets.Restocking freestyle and fountain soda machines, washing dishes and mopping both thefront and back of the store, and maintaining relationships with frequent customers.

Lake Nona, Florida

Enabled patients to access complimentary treatment plan reminder tools and coordinated appointments with on-site pharmacists. Maintained a high engagementrate, successfully managing 15 calls per hour with patients.

Give Kids The World. Orlando, Fl

Welcome to Katie's Kitchens ... Would you like a cookie? Prepared and served food to the patients and families of GKTW

Orlando, Florida Area

Worked one-on-one with behaviorally challenged children

Ucf

Booking appointments, verifying insurance for patients, and addressing guest concerns.

Orlando, Florida Area

Preformed literature reviews and created before and after questionnaires for research participants using Qualtrics. Designed and tested scripts for the running of research participants through experiments using driving simulation and eye tracking technology. Ran participants through experiments and recorded data. Editing and contributing to various later published work, awarded authorship on a published article comparing the impact T9 messaging and touch screen text messages have on driving while using a driving simulation. Traveled to Embry-Riddle Aeronautical University to present the work with the research team. "T9 in a Different Time"

Grocery sales, brand, stock, and cleanliness. Produce, frozen, and dairy stocking. Guesting interaction, cleaning, and receiving phone calls.

Bachelor'S Degree, Biomedical Sciences, General, Sr.

Activities and Societies: MIT2 Human Factors Research. Delta Epsilon Mu Pre-Health Fraternity. Phi Eta Sigma National Honor Society..

Education record

Activities and Societies: Concert Band, Marching Band, Jazz Band. Section leader, and occasional jazz instructor.