- Design and build new version from scratch in Spring Boot / MVC / JPA- Develop new features for Ruby on Rails application to help teachers track music lessons- Collect client feedback to ensure product meets their needs- Support users and maintain application via bug fixes and enhancements

- Address customer concerns promptly, with a friendly attitude- Maintain awareness of entire store to provide an experience of abundance and cleanliness- Time tasks carefully to ensure completion of top priorities

- Create Ruby on Rails application to help teachers track music lessons, including Postgres database and web hosting- Collect client feedback to ensure product meets their needs- Support users and maintain application via bug fixes and enhancements

Education and hands-on experience in organic farming and sustainability

-Provide technical support to customers, resellers, and partners of Proofpoint-Provide configuration help, troubleshooting and best practice advice to customers-Manage cases in the customer support tools to ensure issues are assigned, tracked, escalated, and resolved within SLA targets

Learning and practicing personal growth in various locations.

- Provided support via phone and Webex for Proofpoint Enterprise Protection Email Security- Worked extensively on the Linux command line- Handled issues such as database corruption, network communication failures, slowperformance, memory allocation failures, and spam attacks- Created Perl and Bash scripts for automating tasks such as searching logs and querying MySQL databases

- Drew up design specifications for voice applications- Created voice automation applications using JSP/Servlets in Tomcat to generate Voice XML- Ported voice automation applications to the Voice Objects platform- Took the lead in developing a call flow parameter system for Voice Objects applications- Maintained and expanded a web application for administration of call flow parameters inMySQL database