Participate in the model development lifecycle and how various agile engineering practices can be used (e.g., SDLC, in planning, requirements, analysis, design, coding, unit testing, acceptance testing) on all (Tablets, Mobile, etc.) devices. Develop project schedules, define timeframes, and prioritize tasks to achieve project targets and deliver intended objectives within the agreed timeframe.Keep partners (sales, marketing, ecommerce, etc.) informed of progress and changes to task timing that impact the project schedule.Develop and manage end-to-end technical product solutions and ensure on-time delivery, owning programs execution across the organization.Lead proactive risk management, working with team to anticipate new risks and develop mitigation planning. Identify and remove bottlenecks in work processes within teams to streamline and simplify workflow. Algorithm Model reviews for AI/ML team.

Contract with Raining Virtue: • Led the migration to a unified platform program at Expedia in Seattle, Washington.• Spearheaded the AI/ML program for personalized traveler experiences (P13N), resulting in increased customer satisfaction.• Utilized Data Science & Analytics to drive strategic decision-making and improve operational efficiency.

Experimentation Science (XSci) is responsible for developing methods and tools for A/B testing and ML experimentation.Work with internal teams to collect requirements for new studies, communicate requirements to 3rd party vendors for Data Centers, mobile and desktop.Coordinate SOW/PO submission and acceptance criteria with 3rd party vendors.Coordinate selection process for vendors. Define roadmap - what is our focus for the next 2 years. Develop tracking and reporting processesDevelop (SDLC) sprint schedule and guidelines. Develop and deploy SOP’s across the vertical including technical and product strategy, identify risks and develop mitigation strategies, align on priorities, and set direction for a broadly cross-functional area.

Driving adoption of the Alexa Video Skill Kit platform to enable the on-boarding of external partners. Representing the Dev team, "voice of the developer", to work with SLU (Spoken Language Understanding & LLM's) to trouble shoot voice cliffs and redirect requests to the correct intent and values, Product Managers for go to market plans, Solutions Architects to resolve partner launch issues, Business Development Managers to best articulate our capabilities and Engineering teams to prioritize our work stream and new features as we drive improvements and ensure a best in class self-service platform, worldwide.

Senior Device Program Manager Operations, OTA (Over The Air) in SW-Device Services & Operation.Executing large scale LEAN global programs across Fire Tablet, Fire TV and other Amazon device teams.Working with the Application and System business owners, product managers, development and test teams across the organization to define strategy, requirements, and release schedules. Communication with the Digital Executive team on road maps, program updates, risks, and change management. Coordination with application, OS, platform, performance and power teams for releases to public. Delivering digital device software updates across all Amazon/LAB126 (Alexa, Tablets, IoT, FTV, etc.) devices. Redesigning, with the platform team, a new system tool to further increase the OTA efficiency (OTA Central). Added process to on-board new devices to Amazons digital landscape for future or launch updates. Building automation to reduce errors, aid RPT and increase productivity. Defining and Building Program Management process & templates (SDLC & LEAN) for tracking internal projects.

Directed project team comprised of analysts, testers and developers split between Redmond, WA and Hyderabad, India.Within Enterprise Commerce IT (ECIT), I worked on the telemetry v-team. Using Asimov, Cosmos, etc., to build predictive analytics for ECIT apps. Planned and executed project to disengage eSign and build a new secure platform API between Azure and DocuSign.Planned and executed project to add access portal for Surface for Education team in VLCM for agreement confirmation.As an Enterprise Commerce (ECIT) Engineering Team PM, I was originally assigned to VLCM agreements and engaged in multiple quarterly releases. Added to NGVL entitlements team, worked on BL5/FQR15 release which also included all up to align with the One Microsoft plan for deployments.Delivered new processes within VLCM that automate previous manual entry tasks, such as COCP, Mandatory PO, etc. Saves time & money for the ROC’s and Partners.

Identify Technical & Security concerns and work with the appropriate groups to report them. Perform supportive program management functions to drive assigned projects in coordination.Establish efficient work flows and best practices for software and system upgrades. Projects involve information gathering (both qualitative and quantitative), information analysis, presentation of data to upper management, project plan creation, driving the schedule, coordination of meetings across virtual teams, communications to stakeholders and target clients, and some element of customer service management of technology deployment.Accountable for agreed upon project actions, reporting of status to stakeholders, and reporting of project metrics.As the PM, I manage assigned projects with moderate direction but minimal supervision, formulate reasonable plans of action plans (s), gather buyoff from stakeholders, report status to stakeholders, report project metrics.This includes scheduling and driving customer meetings, providing Management level reviews as required, scheduling and driving all project meetings, documenting all issues and tracking them to close as well as document risks and mitigate where necessary.End to end project management including: budget compilation/management, resource and process planning.Communicate with our clients engineering for Implementation and OperationsCoordinating new process solutions and proceduresSchedule, coordinate and deliver multiple infrastructure/systems security projects for IEB including XBOX one facility in Manaus, BR and Surface lab in Redmond. Delivery of Networking, Telecommunications and Systems projects including EOL, EV and BW upgrades.Manage the ordering of all hardware and circuits required to fulfill project requirementsManage budgets, deadlines and individuals to maintain delivery schedules.Work with and manage vendor relationships in the delivery of projects and services

Full consolidation and move of Data Centers (closure and reorganization), including upgrades in HW and SW, with no service interruptions. The impact associated with T-Mobile enterprise wide systems/system applications, network and telecommunication/product devices were all at risk and downtime would have resulted in significant financial loss. The move included, but no limited to, power, cooling, new hardware, software, fully redundant/non-collapsed dual entry solutions.Responsible for managing project delivery for large complex Enterprise upgrade project with cross functional project teams that may be comprised about several departments, high visibility, aggressive schedules and require negotiation skills to balance the needs of project stakeholders. The Sr. Project Manager position manages work utilizing standard project management methodologies, process/procedures - projects have clear start/end dates; specific manpower resource allocations; budgets and clearly identified as a "project" by the business.

Managed SDLC (agile) projects and coordinated contractors to complete installation of VoIP systems. This includes open source (Asterisk & freePBX), Speech Recognition to IVR apps and Cisco systems (Call Manger) types of service. Coordinated the testers, designers and developers along with end-user input to launch the project throughout full lifecycle including beta testing and deployment. (Deployed an open source VoIP system (AsteriskNOW & freePBX) for the charter schools in NY, MA and NJ.)Accountable for and drives project status reporting and meetings as communication and management tools. Effectively uses communications to ensure project health, transparency to risk and to maintain a strong project team sense of respect and trust. Identifies potential risks across a broad number of individual projects within a program and establishes communications and mitigates to address them. Communicates risks in clear business terms and technical terms and provides clear messaging and solution options at a senior leadership and executive level in both planned and ad hoc scenarios. Drive the program strategy and aligns it with the program business goals. Defines and establishes the overall program structure, including the definition and scope of all sub-projects, program support activities, and organizational structure. Establishes the tools and processes to track and report on the program health and progress towards program goals. Adjusts resources and organizational structure as the focus and goals of the program change to ensure efficient delivery of results.

• Consulted and guided clients in infrastructure builds and carrier relations. With my 10 plus years as a Project Manager coordinating research & development with VoIP/converged network solutions including software design, hardware installs and overall client experience. (Clients including but not limited to Boeing Employees Credit Union, Perkins Coie, Tommy Bahamas, Seattle Cancer Care Alliance (includes Fred Hutchinson, UW and Seattle Children’s), King County municipal, City of Seattle, Northwest Hospital)• Responsible for carrier/vendor relations and for negotiating customer connectivity contracts, in addition to finding innovative ways to reduce system costs and increase reliability.• Project management deployment (gathering project requirements, develop Scope and WBS)

• Defined fully managed private network with multiple medium transport as a product. Directed proposal development and system installations for this major telecommunications and network solutions provider. Defined and launched multiple network solutions (including SIP, xDSL, MPLS, IDSL, etc.). Successfully led project and sales teams through all design phases (implementation/support/testing) related to network, security and data center management.• Worked with carriers (ILEC & CLEC) and service contractors in new markets (national and international) to ensure a positive end-user experience, as well as SLA compliance. • Managed all aspects of customer network implementation, Software Development (SDLC scrum/agile) from initial point-of-sale to final completion, including requirements gathering, gap analysis, and sales lifecycle analysis. • Designed, Built and Deployed Data Centers for customers as well as NOC facilities.

• Recognized SME on digital subscriber lines for Washington, Oregon, and Northern Idaho.• Managed all aspects of customer network implementation from point-of-sale to completion. • Served as initial point of contact for small business solutions/integration (DSL, PCS, POTS and ISP) for providers to supply mutual customers with Digital Subscriber Lines.