1. Direct all operations relating to:a. Pre-Qualified Persons Matters e.g. Overseas Scheduled Universities, Pro bono programme etc.b. Bar Courses and Examinationsc. Practice Training Frameworkd. Bar Admissione. New Admissions framework and Bar Examinations (2023)f. Foreign Practitioner Examinations2. Recommend and develop appropriate policies and procedures consistent with the best practices in Institutions of higher learning and professional examinations bodies.3. Upgrade professional knowledge relating to operations, evaluate new technologies, and recommend implementation as appropriate4. Provide management information and reporting, with a focus on the analysis and presentation of data and statistics5. Manage and develop a team of eight staff6. Participate in management and drive organisational development7. Undertake additional duties and special projects as required

I manage and oversee a team dealing mainly with operational work relating to academic matters. My team’s portfolios include: Faculty Recruitment, Events, Faculty Support, Capstone, Field Trips, General Administration. My personal portfolios include: Managing multimillion dollar budget, revising and developing SOPs, staff management and mentoring. I frequently work with both local and international faculty, staff, and students from over 60 countries. Significant Contributions:- In charge of department’s finance which includes stewardship of multimillion budget, reviewing budgetary requests, disbursing money to support grants, redesigning financial processes, and doing accurate quarterly forecast reports- Filled as Acting Head of Office during changes and absences in leadership - Oversaw and planned for departmental reorganization to develop staff capability by providing team members with job specialization instead of splitting work by divisions- Led work efficiency projects to increase linkages between different systems across departments - Implemented a Student Associates team to supplement manpower- Assisted Dean of Faculty with special projects such as establishing a support system for Heads of Studies and developing the budget for a new Artist-in-Residence program

I am the team lead for Operations under Health and Social Sciences Cluster with 4 headcount supporting the various portfolios. My team’s portfolios support 5 programmes and include: Admissions, Examinations (written & practical), Standardized Patients, Module Support, Outreach, and Events. My personal portfolios include: Qualifying Examinations, Applied Research, Hiring of Temporary Staff/Student Helpers and Management, and supporting of Cluster Director. In my course of work, I frequently work with faculty, students and industry partners.Significant Contributions:▪ Main organiser for 6 retreats under Health and Social Sciences Cluster▪ Planning of portfolios for Operations team during reorganisation▪ Increased the revenue for Qualifying Examinations from 57,780 to 153,000 and used the additional funds to hire 1 more FTE▪ Reviewed and implemented new processes within the cluster▪ Setting up and administering 222 students’ final year Research Honors Thesis

I am the programme administrator for 4 programmes (PhD, Master by Research, MSc in Knowledge Management and MSc in Information Systems). My duties include administering admissions (including appeals for admissions) and registrations, processing and reviewing of Leave of Absence for students, course registration, analysing data for admission trends, supporting logistics for local and overseas interviews, ensuring that examination marks are tabulated correctly before being uploaded, formatting of examination papers, moderation of examination marks, scheduling and coordinating of confirmation/oral defence exams for Master by Research and PhD candidates.Significant Contributions:▪ Main organiser for Graduate Orientation Session 2017 with 300 attendees▪ Supported other major events such as Wee Kim Wee School of Communication and Information 25th Anniversary Happy Hour, Graduate Matriculation Exercise and Graduate Teambuilding

As the founder, I had to source for a prime location to ensure that customers are able to find the shop easily. I also had to conceptualise on how to create it as a hype that will attract people of all ages, even though my primary target is between 18 to 35 years old. From sourcing for the cheapest yet with high quality goods to the design of the shop interior, everything had to be done from scratch and I had to tap on different sources for the right support.Significant Contributions:▪ Recipient of Tiger Beer’s Tiger Street Food Support Fund 2017▪ Created a hype in the local scene which went viral on Facebook, clocking 165,000 views▪ Selected the right platform to do marketing and guided Goodyfeed (the marketing company) the direction on how video should feature the products▪ Ensured that the branding is done right from the start so that customers will be able to recognise us and know what we do

As the Assistant Manager, I had to review, approve or reject international students’ application to NTU’s Summer Short Term Program. Upon approval, I had to calculate their tuition and accommodation fees individually due to the complex nature of the fee structure. I also had to make logistical arrangements for the students’ lodging during the school term and plan weekly events for them so that their stay in Singapore will be fulfilling. During my term, I managed two staff who supported me in running the program.Significant Contributions:▪ Reviewed, approved or rejected more than 500 applications within a month▪ Organised Welcome Celebration, Farewell Dinner as well as 7 weekly events during the summer program▪ Calculated the total fees for each of the 300 approved students and ensured that the total amount of $600,000 was collected timely and accordingly▪ Replied more than 100 emails a day and made various international calls to liaise with other universities and students. Due to time zone differences, some calls had to be made after working hours▪ The ability to pick things up fast and multitask allowed me to work seamlessly with my superior

My achievements and responsibilities are:1) Overseeing administrative processes of Information and Communication Technology programme, student matters and programme events2) Liaising with industry partners such as SAP, Oracle, Redhat and IIL Asia for program matters such as coordination of course schedule, implementation of exam dates/timing/venue and processing their invoices3) Review students’ appeals for extension of assignment deadline, reopening of online quizzes; approving legit cases and rejecting cases without sufficient supporting reasons4) Supported up to 700 students, 50 associates and 30-35 courses per semester5) Supervising, allocating and checking of work given to temporary staff 6) Soliciting exam papers submission from writers, formatting the exam papers and submitting for approval from Head of Program and Dean7) Assisting program-related meetings, writing and circulation of minutes of meeting8) Supporting international competition – ERM Challenge 9) Duties for university level events such asa. Chief Invigilator for examsb. Guest Relations Manager for Convocation Ceremonyc. Organiser for School of Science & Technology convocation lunch

My achievements and responsibilities are:1) Oversaw the Human Resource Department, chairing monthly team meetings.As the manager, I report directly to the Managing Director.2) Screened through Human Resource Executive’s proposed applicants’ résuméand shortlisting the potential candidates.3) Interviewed the candidates before deciding with the line manager andManaging Director who to hire. Once we have decided on which candidate tohire, I will advise a competitive market salary range to the Managing Directorfor his approval. I will also vet through the contract prepared by HumanResource Executive before passing it to the Managing Director to sign.4) Proposed and strategized more intangible benefits for employees such asintroducing company medical insurance and flexible working hours in order toencourage work-life balance.5) Approved and gave out monthly salary to all employees via cheque.6) Discussed annual appraisal of all employees with Managing Director andother managers and decide on the yearly increment and bonus in accordancewith the company’s revenue for the year.7) Ensured that the company’s HR policy are in line with government’s.

My achievements and responsibilities are:1) Assumed the secretariat role for monthly Team Meeting and PortfolioHeads Meeting. As a secretariat, I had exceeded expectation by completingthe minutes within 1 working day, ahead of the 3 working days deadline.2) Oversaw monthly inventory stocktaking carried out simultaneously by 5personnel and ensure the accurate account of inventory.3) Assumed a team lead role over four Goods Receiving Officers to ensure thatgoods received are fully and accurately accounted for and system is accuratelymaintained.4) Assumed the role of Procurement Officer for our department to raisePurchase Order, Direct Purchase Order and so on as and when it is needed.5) Provided objective and well thought-through assessment andrecommendations to shortlist suitable candidates nominated monthly Tokenof Appreciation awards.6) Provided accurate review and checks on monthly occupancy report forRepublic Polytechnic's residential blocks submitted by managing agent.7) Oversaw the quality of Republic Polytechnic's 3 canteens with 14-16 stallseach and ensure uniqueness and variety of menus through regular audits ontheir operations as well as close monitoring of their menus. After each check, Iwill submit a report on what has been observed and recommendations to mysuperior.8) Successfully organised departmental retreats 2-3 times a year for anaverage of 25 participants with interactive activities that had drawn verypositive feedbacks from participants.9) Managed the departmental suggestion system to review all suggestions,divert suggestions to relevant colleagues for responses and give official repliesfor suggestions that were not accepted.