Director Operational Excellence
CurrentOperations Excellence Director responsible for driving change through process redesign and standardization within the pharmaceutical consulting business unit. Strategic guidance for standing up integrated product areas, including Data Science, Clin-Pharm Study Execution, and fellowship programs• Program Lead for PSA system implementation and sunsetting of legacy system; ~1,400 users impacted, $530k implementation cost with recurring $400k subscription cost. Forecasted efficiency savings of $750k/yr. • Responsible for 4-person Resource Management team tasked with all onboarding, offboarding, training, and resource allocation. Improved resource utilization by 8%. Tracked and analyzed all billing and client satisfaction • Strategic guidance of all internal initiatives; including tracking scope, timeline and cost against Business Unit’s budget• Led SOX compliance and remediation of 8 separate material weaknesses, including implementation of multiple compliant new invoicing processes• Supervised and spearheaded setting up and implementing Clinical Pharmacology Fellowship program in South Africa• Devised and enacted standardized Acquisition Integration playbook. Led integration of multimillion-dollar business acquisition, including 15-person business team, IP, and proprietary software product