As Data Analyst:• Created mailing lists for direct mail and email campaigns by using proprietary company software and postal software• Performed quality assurance on mailing lists created by colleagues• Ran results reports for direct mail and email campaigns• Performed troubleshooting applications used in department• Created and updated documentation for different department processes• Managed social media accounts (Facebook, Twitter, Google+)As ServiceLyft Product Specialist• Administered ServiceLift dealership mobile app product offering• Served as primary dealership contact for all things mobile app related• Compiled basic analytics such as number of downloads and number of registered users• Tracked trends in app analytics to gage performance of each dealership’s app• Conducted beta testing on new apps and app updates before release

• Processed warranty claims for consumers for all products in Louisville Slugger line• Processed orders, returns, and inventory checks for authorized retailers

• Processed single-game and season-ticket orders, along with donations• Worked ticket window and will-call at games• Provided customer service at window and over the phone in ticket office