Principal Project Manager supporting the Safe & Welcoming Spaces program for national retail bank footprint; Program Manager for national Branch & Café Incident Reporting Program.

Vertical risk advisor supporting Branch & Café strategy, operations, facilities, and real estate teams. Managed ADA facilities and property damage related risk events and issues, educated cross-functional teams about risk activities, and supported the business through internal audits and regulatory exams.

Builds and maintains relationships with Associates. Coaches to results-driven metrics and core competencies to drive personal and professional development. Manages efficiency-based metrics and communicates changes and items needing immediate action with team and Coaching staff. Serves as point of contact with other departments and lines of business. Drives a customer-focused culture while maintaining a healthy focus on team engagement and work life balance.

VP Club Winner September 2012, October 2011, March 2013. Quarterly Summit Winner Q1 2011. Retail Management Development Program Candidate 2013. Social Media App SME. Small Business Specialist.Develops personalized wireless communications solutions for customers while creating an extraordinary customer experience. Educates customers in use of mobile apps including social media platforms and related clients. Stays abreast of rapidly changing industry and customer needs. Manages customer… Show more VP Club Winner September 2012, October 2011, March 2013. Quarterly Summit Winner Q1 2011. Retail Management Development Program Candidate 2013. Social Media App SME. Small Business Specialist.Develops personalized wireless communications solutions for customers while creating an extraordinary customer experience. Educates customers in use of mobile apps including social media platforms and related clients. Stays abreast of rapidly changing industry and customer needs. Manages customer accounts, exceeds sales goals, tracks and analyzes store metrics, assists with store operations. Serves as a leader on sales team, mentoring peers in best practices for driving sales results. Show less

Managed all incoming and outgoing inquiries in a heavily trafficked art department, liaised between client, graphic artists, and sales department, implemented and executed weekly status reports on job flow and department efficiency, guided clients through artistic process, and managed over 100 accounts in the department on a weekly basis. Handled all outgoing departmental communications both internally and to client base. Managed Art Department’s social media presence, interacting with clients… Show more Managed all incoming and outgoing inquiries in a heavily trafficked art department, liaised between client, graphic artists, and sales department, implemented and executed weekly status reports on job flow and department efficiency, guided clients through artistic process, and managed over 100 accounts in the department on a weekly basis. Handled all outgoing departmental communications both internally and to client base. Managed Art Department’s social media presence, interacting with clients and seeking out feedback. Developed, implemented, and executed Art/Sales training program to train sales team on selling Art Department Services to clients. Responsible for creating and revising artwork based on client requests and branding needs on multiple accounts on a daily basis, managing client provided artwork, collaborating with sales department to create gift, reward, and loyalty cards tailored specifically to client programs. Show less

Forged relationships with clients, developed personalized solutions to customer's wireless communications needs, met and exceeded sales goals consistently, scored 100% on "secret shopper" evaluation, worked closely with teammates to ensure store success in meeting monthly metrics. Adapted regularly to rapidly changing conditions in a fast moving industry.

Forged relationships with clients, developed personalized solutions to customer’s wireless communications needs, met and exceeded sales goals consistently, scored 104.5% on “secret shopper” evaluation, worked closely with teammates to ensure store success in meeting monthly metrics. Adapted regularly to rapidly changing conditions in a fast moving industry. Managed inventory, wrote schedules, and developed promotional sales and events. Coached sales team to drive results both in sales and… Show more Forged relationships with clients, developed personalized solutions to customer’s wireless communications needs, met and exceeded sales goals consistently, scored 104.5% on “secret shopper” evaluation, worked closely with teammates to ensure store success in meeting monthly metrics. Adapted regularly to rapidly changing conditions in a fast moving industry. Managed inventory, wrote schedules, and developed promotional sales and events. Coached sales team to drive results both in sales and customer satisfaction. Managed store’s social media presence. Show less