• Serving as the lead point of contact for all customer account management matters• Building and maintaining strong, long-lasting client relationships• Ensuring the timely and successful delivery of all solutions according to customer needs and objectives• Negotiating contracts and close agreements to maximize profits• Generating progress reports for clients and senior leaders within the organization• Keeping up on trends, changes, and market survey for new business opportunities

• Processing orders, handling requests, providing appropriate solutions and alternatives within the time limits and follow up to ensure the best solution• Ensuring customer satisfaction and providing professional customer support• Organizing workflow to meet customer time frames• Building sustainable relationships of trust through open and interactive communication• Presenting, promoting and selling products/services using solid arguments to existing and prospective customers• Coordinating sales effort with team members and other departments• Generating sales leads that develop into new customers• Supplying management with reports on customer needs, problems, interests, competitive activities, and potential for new products and services